Scheduler Representative I

Conifer Health Solutions•Lexington, KY

About The Position

JOB SUMMARY Responsible for accurately scheduling diagnostic procedures. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions. Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests. Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor. Notifies customer of physician order, pre-authorization and other financial clearance requirements. Performs functions of other PASU functions or registration when requested. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience required to perform the job. As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Requirements

Minimum typing skills of 35 wpm
Demonstrated working knowledge of software/system/equipment/PCs.
Advance Customer service skills and experience
Ability to work in a call center environment
Ability to receive and express detailed information through oral and written communications
High achievement in productivity.
Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.
High School Diploma or equivalent
1-4 year administrative experience in medical facility, health insurance, or related area.

Nice To Haves

Knowledge of function and relationships within a hospital environment preferred
Course in Medical Terminology preferred
2+ years in Patient Access/Scheduling preferred.
Some college coursework is preferred

Responsibilities

Responsible for accurately scheduling diagnostic procedures.
Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies.
Coordinates with clinical departments on schedule modifications.
Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process.
Enters data in scheduling system or other applications.
Provides the customer with prep and other appointment instructions.
Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests.
Answers telephone calls according to designated scripting for the scheduling process.
Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
Notifies customer of physician order, pre-authorization and other financial clearance requirements.
Performs functions of other PASU functions or registration when requested.
Resolves Physician's office and Patient issues.