Scheduler Physician Practice

Franciscan Alliance, Inc. • Provo, UT

1d • Onsite

About The Position

The Scheduler is responsible for scheduling surgeries, appointments, tests and/or procedures specific to their physician practice. This position provides customer service to patients, family members and external customers. The Scheduler requests and verifies receipt of other medical test results and surgery clearances. This position verifies insurance coverage, obtains prior authorizations, and educates patient on insurance coverage and out of pocket amounts. This position may provide back-up coverage to other non-clinical positions. WHO WE ARE Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 12 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence. WHAT YOU CAN EXPECT Indy, Colon and Rectal Specialists Full Time, Days, Monday - Friday 8am-4:30pm

Requirements

• High School Diploma/GED
• 1 year Physician Office Required

Responsibilities

• Schedules surgeries, appointments, tests, and procedures specific to their physician practice in-person or by phone, using Electronic Health Record; coordinates external vendors, multiple physicians, and surgery locations as required.
• Maintains the scheduling system, including maintenance of physician-specific schedules and coordinating with schedulers at the surgery site for time and physician-specific preferences; verifies records are accurate and complete.
• Coordinates insurance, including verification of coverage, obtaining prior authorizations, and educating the patient on benefits and out of pocket amounts.
• Requests and verifies receipt of medical records, test results, and clearances for surgeries/procedures.
• Calls patients on the patient recall list for follow-ups, and mails recall letters to patients.
• Processes refills through incoming calls, electronic requests or faxes, and sends to the nurse or provider for approval.
• Provides back-up coverage to other non-clinical positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED