Scheduler – Physician Office

Southwoods Health • Boardman, OH

10d • Onsite

About The Position

Scheduler – Physician Office Southwoods Health is hiring a Scheduler to schedule physician office appointments. This position will work in our main office, The Southwoods Executive Centre. Essential Duties: Responsible for handling inbound and outbound patient calls with the primary responsibility of scheduling encounters, accurately capturing patient demographic information, and verifying insurances through a pre-registration process. Often the first interaction with patients, the Scheduler is responsible for ensuring the patient receives an excellent customer service experience.

Requirements

• Training or courses in business office activities, computer skills, and medical terminology.
• Effective communication skills, ability to problem solve, and great attention to detail.
• Excellent customer service and de-escalation skills.
• Maintain a professional demeanor at all times; strong ethical and moral principles.

Nice To Haves

• 1-2 years of scheduling experience.

Responsibilities

• Answer incoming calls; route incoming calls correctly and take accurate messages when unable to connect the caller to the requested party.
• Schedule patient appointments.
• Update patient demographics and register patients accurately for services using insurance verification software.
• Send physician referrals to the receiving office or facility.
• Provide self-pay patients with required estimates and complete documentation for the physician’s office.
• Answer questions and provide information in person and via telephone.
• Update patient information and insurance in a chart or EMR (Electronic Medical Record).
• Ensure all processes at the responsible physician practice maintain compliance with all regulatory agencies.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed