Scheduler/Insurance Coordinator

BHS•Lexington, KY

39d

About The Position

Scheduler / Insurance Coordinator Full-Time, Days The Heart & Valve Clinic provides specialized cardiovascular care focused on the diagnosis, treatment, and long-term management of heart and valve conditions. The clinic partners closely with providers, diagnostic services, and external physician offices to ensure timely access to care, accurate coordination, and an exceptional patient experience. Job Description: The Scheduler / Insurance Coordinator supports daily clinic operations by coordinating patient scheduling, insurance verification, and referral management. This role serves as a key point of contact for patients, providers, and external offices, ensuring accuracy, compliance, and excellent customer service.

Requirements

High School Diploma or GED required
Minimum of one (1) year of related experience required
Clerical or administrative experience in a medical office setting preferred

Nice To Haves

Clerical or administrative experience in a medical office setting preferred

Responsibilities

Greet patients and visitors in a professional and timely manner
Answer, screen, and route incoming phone calls using proper etiquette
Schedule patient appointments in accordance with clinic policies
Collect, review, and update patient demographic and insurance information
Obtain referrals, pre-authorizations, and payer notifications as required
Communicate appointment details, instructions, and reminders to patients
Coordinate with referring offices and internal departments to ensure timely care
Maintain accurate documentation within scheduling and registration systems
Address patient concerns and escalate issues as appropriate
Maintain patient confidentiality and comply with HIPAA regulations
Perform additional administrative duties as assigned