Operations Coordinator/Scheduler

Institute for Applied Behavior Analysis•Imperial, CA

4h•$21 - $23

About The Position

The Institute for Applied Behavior Analysis (IABA) is seeking a driven, organized, and upbeat Operations Scheduling Coordinator to join our Imperial Valley team! We’re looking for a self-starter who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in providing excellent customer service. This role serves as a key liaison between our clinical and operations teams while ensuring smooth scheduling, documentation, and administrative support for our clinics. If you are professional, detail-oriented, and passionate about making a positive impact, we’d love to hear from you! 🌟 What You’ll Do

Requirements

At least 18 years of age (required)
High School Diploma or equivalent (required)
Strong verbal and written communication skills
Comfortable with computers, Microsoft Teams, CentralReach, and general office systems
Highly organized, accurate, and deadline-driven
Reliable transportation
Background clearance (required)
Cleared TB test (where required)
Professional appearance and demeanor

Nice To Haves

Experience in an administrative role (preferred)
Experience or interest in working with individuals with disabilities (preferred)

Responsibilities

Reconcile and audit clinic schedules for non-billable hours and provide feedback to supervisors
Maintain accurate staff and client schedules
Generate scheduling and billing reports
Maintain client scheduling labels for assigned clinics
Ensure timely session conversions and signatures
Perform weekly operational audits using checklists
Document communication and cancellations accurately and promptly
Maintain confidentiality of PHI and privileged information
Evaluate, report, and correct compliance risks
Assist with accreditation tasks and file requests
Provide clerical support and assist with office management functions for the clinic by maintaining office supply inventory, filing, and assisting in the process of paperwork requests by the corporate administrative team (authorizations, consents, Explanation of Benefits, etc.)
Serve as the initial point of contact for visitors
Provide excellent customer service to clients and internal teams
Assist with office management tasks (supplies, filing, paperwork processing, authorizations, consents, EOBs, etc.)
Partner with Operations Managers on file organization
Maintain a clean and welcoming clinic environment
Provide coverage for administrative support as needed
Collaborate cross-functionally to ensure timely completion of paperwork and tasks
Performs other responsibilities as assigned