Scheduler III

Inland Imaging

12d•$19 - $28•Onsite

About The Position

The Supplemental Scheduler III will fill in for sick and vacation calls at Holy Family Outpatient Based Imaging Center Monday-Friday day shift. This position is eligible for a 12% supplemental differential. Summary: Scheduler III is responsible for assisting patients and referring physicians and their staff in scheduling exams at an Inland Imaging or affiliated facility. Scheduler III is also responsible for advanced specialized tasks such as, but not limited to, Research Focused scheduling, Interventional Procedure scheduling, and Patient Experience Support. The scheduling department is generally the first contact with Inland Imaging so the Scheduler III must present a friendly, courteous, and professional demeanor.

Requirements

High School Diploma/GED required
Three years of medical office experience required.
Meets all competencies to schedule all exams that are scheduled in the scheduling department. MRI, CT, Mammography, Bone Density, Ultrasound/Vascular, General Radiology/Fluoro, Nuclear Medicine exams and procedures.
Two years of previous scheduling and experience required
Anatomy and medical terminology preferred.
Understanding of procedures to be read by radiologist preferred.
Experience with the following computer applications is highly desired: Outlook; Workday, Siemens/Medicalis, Qgenda, EPIC, and Cisco Finesse
Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
In order to comply with provisions, set forth in Sections 1128 and 1156 of the Social Security Act, all new employees of Inland Imaging Clinical Associates, LLC will be checked against the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG). Employees must not be included on this list.
Eligible employees must be able to pass a post-offer, pre-employment drug test.

Responsibilities

Provides high quality customer service by:
Listens to patients’ and referring providers’ requests for exams, times and locations
Asks the appropriate questions to get information needed to schedule exams
Relays exam specific patient preparatory information as appropriate
Completes phone call with a professional closing
Updates patient demographics as needed
Adds patient’s current insurance information and update as needed
Verifies insurance eligibility for all exams
Verifies insurance authorization is obtained prior to scheduling
Knows which insurance carriers require prior authorization and for which exams
Schedules requested exams to maximize equipment utilization by time and location, review open slots
Schedules all General exams and procedures; Mammography, Bone Density, Ultrasound/Vascular, General Radiology and Nuclear Medicine
Schedules all CT & MRI exams and procedures
Knows preparation requirement for All Exams
Uses multiple resources and or applications to obtain necessary information for scheduling exams
Follows protocols and scheduling guidelines for scheduling procedures and knowledge of what radiologist can perform each procedure
Keeps current on all scheduling protocols and update manual as needed
Follows protocols for scheduling MRIs for patients with implanted devices to ensure patient safety is at the forefront.
Knows when to request Labs or History and Physical for imaging exams
Interacts with Radiologist, Nurses, and Technologists frequently
Communicates changes in the patient schedule, STATS, nurse requirements, add-ons, etc. to appropriate parties
If applicable to the specialized role, coordinates procedures with all departments including technologist staff, radiologists, nursing, anesthesia, and any other outside departments needed.
Reviews next days assigned schedule to:
Maximizes equipment utilization by time, location and specialty slot for MRI/CT and MSK Radiologist US and Flouro Procedures
Accounts for changes in the physician’s schedule
Calls patients to re-schedule exams as needed
Handles high call volume while maintaining efficiency and accuracy when scheduling exams
Calls patients to schedule exams and makes follow up calls as needed
Knowledge of order identification and processes
Identifies received documents as needed to assist Orders Team
Links orders to existing patient accounts or creates new patient account as needed
Routes documents to appropriate Medicalis filters for processing
Acts as a liaison between staff, management, and physicians
Coordinates interpreters for patient appointments
Performs other duties as assigned
Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers.
Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
Follows all company policies including those regarding harassment, non-retaliation, discrimination, respectful workplace, and related policies.
Follows all policies regarding HIPAA, non-disclosure of confidential information and company security.
Honest, pleasant manner and good personal hygiene.
Free of alcohol and drug abuse.
Valid state driver’s license and proof of insurance.
Excellent communication and interpersonal skills.
Detail oriented; ability to multi-task; organized and able to work in a fast-paced environment.
Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
Ability to consider individual needs in communication with and assessment and treatment of patients of all ages.
Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
Attendance is required for this position.
Rotates to other shifts and locations as needed.
This position may be required to work in a hospital, urgent care or clinic setting.
Treats all patients with dignity and respect
Provides excellent customer service
Conforms to Joint Commission and HIPAA regulations
Complies with PHI (Protected Health Information)
Demonstrates the Inland Imaging Core Values Show We Care, Do The Right Thing, Maximize Individual Potential, Challenge Convention