Scheduler II

GI Alliance•San Antonio, TX

56d•Onsite

About The Position

GI Alliance is seeking an experienced Scheduler. Environment: Call Center Setting Duties of this position include, but are not limited to, the following: Position purpose Schedule patients for office visit and procedure appointments Gastroenterology Practice Responsibilities/Duties/Functions/Tasks: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours: Monday - Thursday 8am - 5pm & Friday - 8am - 4pm

Requirements

Excellent written and verbal communication skills
Excellent customer service skills are required
Experience working in a medical office
Ability to multi-task and work in fast-paced environment.
Detail-oriented
Basic understanding of healthcare plans
Be able to read and understand medical benefits.
High school diploma or equivalent
2-5 years of prior medical scheduling is preferred
Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.
Excellent communication skills, both written and verbal.
Proficient technical (computer) skills.
Ability to multi-task and prioritize.
Self-motivated with initiative.
Strong sense of ethics.

Nice To Haves

Bilingual is a plus.

Responsibilities

Assist and answering queue with high call volume.
Maintain physicians' schedules with scheduling office visits and procedures (no patient interaction)
Assist in patient registration and updating demographics.
Communicates procedure information and patient instructions appropriately and in a timely manner to patients.
Communicates with providers/physicians as needed regarding scheduling and pertinent educational materials for patients.
Refer scheduling issues to the appropriate decision-maker and be able to provide problem resolution recommendations.
May include recall scheduling.
Take triage call messages for medical staff.
View patients visit notes, identifying problems & diagnosis listed and physician orders
Communicating with providers through patients' charts.
Complies with organizational and HIPAA policies and regulations to ensure patient care is kept confidential.
Perform other duties as assigned