Scheduler / Customer Service Representative

Closets By Design Wash DC
2dOnsite

About The Position

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, garage cabinetry, mud rooms, laundries, wall-beds and more. We desire motivated, organized, caring individuals who have a passion to provide customers with superior customer service and outstanding craftsmanship. We are currently seeking an enthusiastic, mature and motivated individual to immediately fill the position of Customer Service Representative / Scheduler.

Requirements

  • Customer oriented, friendly and enthusiastic.

Responsibilities

  • Demonstrate a commitment to client satisfaction and an ability to communicate necessary information in a genuinely friendly and professional fashion.
  • Speak clearly and have a professional telephone manner.
  • Be computer literate and familiar with Microsoft Office.
  • Be able to handle a multi-line phone system.
  • Answer all inbound phone calls and emails in a timely and professional manner.
  • Schedule, cancel, and re-schedule designer consultations and installation appointments.
  • Greet office visitors and direct them to appropriate personnel.
  • Effectively and efficiently communicate with customers, management, and other team members.
  • Provide additional department support, as needed, including general clerical duties such as filing, copying, scanning, etc.
  • Ability to work both independently and within a team environment.
  • General office duties and working knowledge of computers.
  • Able to multi-task and adapt to changing demands and shifting priorities.
  • Reliable and punctual with good work ethic.
  • Strong verbal and written communication skills.
  • Strong personal organization skills.
  • Able to work every other Saturday (will be off the prior Friday when working on Saturday), after initial training period.
  • After initial training period, work schedule is 9am-5:30pm M-F one week and then M-Th / Sat the next week.
  • All team members are background checked and must pass a drug test.

Benefits

  • 401(k)
  • Dental insurance
  • Employee discounts
  • Paid time off
  • Vision insurance
  • Competitive compensation, medical/dental/vision coverage, and paid time off.
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