Scheduler, Central Scheduling (2737)
About The Position
The Scheduler, Central Scheduling supports patient access by coordinating appointments and services across multiple Trinity Health locations. This role manages a high volume of incoming calls, gathers accurate patient and insurance information, and schedules services in accordance with departmental guidelines and provider availability. Working as part of a collaborative access team, the scheduler delivers courteous, efficient communication while ensuring complete and accurate data entry to support timely, well-organized clinical operations. This position also assists front-desk teams during periods of lower call volume, contributing to smooth service continuity and a positive patient experience across the health system.
Requirements
- Customer service experience or training, required. Preferably six (6) months minimum.
- Computer experience, required
- Ability to communicate effectively on the telephone.
- Ability to demonstrate good judgement in handling calls efficiently and appropriately.
- Exceptional interpersonal, customer service, problem solving, verbal and written communication and conflict resolution.
- Ability to handle confidential and sensitive information.
- Ability to work in a fast paced environment; working efficiently and multitasking.
- Compliance with all Privacy and Confidentiality Standards per Trinity’s policies.
Nice To Haves
- Experience in a call center setting, preferred
- Medical terminology knowledge, preferred
- Experience with computer appointment software, preferred.
Responsibilities
- Manage incoming calls efficiently, using established call scripts and scheduling protocols to obtain accurate patient demographics, insurance details, and appointment needs.
- Schedule appointments and procedures across departments, ensuring correct provider selection, preparation requirements, and documentation of all relevant information.
- Maintain accurate electronic records by entering and updating patient information, insurance details, and scheduling notes in the appropriate systems.
- Provide clear, courteous communication to patients, addressing questions, confirming instructions, and assisting with navigation of Trinity Health services.
- Collaborate with clinic and registration staff to resolve scheduling conflicts, verify information, and support seamless patient flow.
- Assist reception or front-desk functions as needed, maintaining customer service standards and supporting consistent patient access operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
