Scheduler- After Hours and On Call

Nuclear Care Partners•Aiken, SC

2d•Remote

About The Position

Nuclear Care Partners is looking for a Clinical Scheduling Specialist- (After hours and on-call) to join our incredible team! Our ideal candidate will be a detail-oriented problem solver with exceptional customer service skills and the ability to be flexible and adapt to change. If you have a heart for service and a desire to impact the lives of atomic heroes, we want to talk to you!

Requirements

High School Diploma or GED required
Minimum 2 years scheduling experience in a clinical or healthcare organization strongly preferred
Excellent writing, organizational, and time management skills
Ability to work independently, multi-task, prioritize and function in a team environment
Must possess a professional, courteous, and customer-oriented demeanor; Must be discrete, trustworthy, and possess high level of integrity

Responsibilities

Excellent communication skills, interacting with patients, family members and staff, ensuring patient is receiving superb care and service.
Must be very detail oriented, completely staffing each patient in advance, and be willing to make adjustments in the moment as needed.
Ambassador of the organization, weekly check-ins with patients and patient families to determine a change in schedule (different times, days, etc.).
Works under the direction of the branch leader to ensure that all patient visits are scheduled and staff are appraised of their schedules.
Develops a monthly schedule for 100 employees or more.
Able to maintain a consistent schedule of caregivers for the patient and a desirable schedule for nurses and aides.
Manage On-Call schedule for the branch, specifically for 24-hour patients.
Monitor reports of daily nursing hours utilized for the branch.
Manage call offs, missed visits, and late staff and coordinates with the branch leaders daily/weekly regarding patterns and trends.
Maintains a pool of staff to fill call off shifts, and handles these situations quickly and effectively. Monitor call off situations to determine if there are problems that need to be resolved.
Strong computer skills to prepare, change, and update the schedule.
Reviews the approved time off requests and schedules patients accordingly, to include; vacation, leave of absences and unpaid time off.
Solve problems quickly, while maintaining the highest level of professionalism and customer service.
Must be able to be flexible and committed to scheduling, especially when after hours or last minute situations arise.
Focuses on attention to detail to ensure mistakes do not occurs, that schedules are communicated in a timely fashion and all staff/patients are aware of changes.
Performs other duties as assigned.