SCCM/MECM Systems Administrator

Leidos•Alexandria, VA

About The Position

Leidos is seeking an SCCM/MECM System Administrator to support a large enterprise IT contract for the DOD. This role involves supporting operations across multiple enclaves, classifications, and time zones, providing systems and software Operations and Maintenance (O&M) support in a large multi-enclave enterprise environment utilizing Microsoft’s Endpoint Configuration Manager (MECM), previously known as System Center Configuration Manager (SCCM). The individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities for customers. This role requires a technical, customer-oriented individual familiar with Microsoft tools and IT Service Management software such as Service Now or Remedy. The System Administrator will act in a Tier 2 role, examining complex customer problems, suggesting and implementing corrective actions, troubleshooting Windows OS imaging issues, software and patch deployment issues, and general system problems. This includes analyzing recurring problems to prevent reoccurrence and potentially logging into customer endpoints remotely for troubleshooting and technical configuration.

Requirements

Experience with Tier 2 system administration and/or Tier 3 engineering of Microsoft Endpoint Configuration Manager (MECM) servers and troubleshooting customer issues utilizing the service
Strong experience with Scripting/Automation using Microsoft PowerShell, or other scripting languages
Experience with interacting with customers to handle service inquiries and problems
Strong experience troubleshooting issues in a growing environment
Strong experience with log reviews, incident analysis, and identification of issue trends
Experience with server patch management methodologies
Experience with Operating System (OS), software and patch deployments via SCCM/MECM
Ability to manage time appropriately, triage incidents, and respond accordingly to issues impacting mission critical customers and services
Experience implementing system patches and upgrades with minimal downtime to customers
Strong oral and written communications skills
Track record of working effectively within a team, and support to peers toward improved processes and results
Experience with IT Service Management solutions such as Service Now or Remedy
DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
Bachelor's degree with 4 years of relevant experience, Master’s degree with 2 years, Associate’s with 6 years of related experience or High School Diploma with 8 years of related experience
US Citizenship is required
TS/SCI with Polygraph required for Position OR TS/SCI and willingness to obtain and maintain a polygraph

Nice To Haves

Certification relating to Microsoft Endpoint Configuration Manager (MECM), System Center Configuration Manager (SCCM), or Microsoft 365 Certified: Endpoint Administrator Associate

Responsibilities

Interact with customers to handle service inquiries and problems
Oversee implementation, troubleshooting and maintenance efforts for SCCM/MECM Distribution Points and core servers
Rapidly distinguish isolated user problems from enterprise-wide application/system problems
Manage virtual application packages
Manage PXE boot capabilities ensuring latest approved boot image is available across all distribution points and incorporate necessary drivers for new hardware platforms
Creating, managing, and troubleshooting task sequences and packages
Utilize SCCM/MECM reporting features to create reports on software license usage, software version comparisons, security patch deployments, or other reports required by government leadership
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements
Troubleshoot complex issues and conclude fix actions, document change requirements, and implement changes to production systems
Oversee knowledge management for the team to include coordinating training opportunities, training junior staff on new capabilities, and seeking alternative training methods if structured training courses are unavailable
Develop and maintain Standard Operating Procedures (SOPs) for internal team use and update Knowledge Articles (KAs) for use by customers and helpdesk personnel
Establish comprehensive availability and capacity management solutions using lessons learned
Manage major projects to include deployment of new Distribution Points, major version upgrades, and expanding capabilities in an evolving enterprise
Provide follow-up reports (technical findings, feedback, resolution steps taken, After Action Reports (AARs)) for root cause analysis, engineering technical assessment and process improvement initiatives
Assist Deskside Support and Tech Refresh personnel experiencing issues reimaging workstations and troubleshoot local Distribution Point access
Support customer requirements in a 24/7/365 mission environment
Provide mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel
Develop and update Standard Operating Procedures (SOPs) and monitoring documentation for 24/7/365 ITOC personnel