Remote Scaled Performance Manager

Jobgether•California, CA

9d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Scaled Performance Manager - REMOTE. In this role, you will have a significant impact on our customer engagement strategies, focusing on delivering insights and guidance to enhance performance. Your expertise will help streamline communications and engagement models, enabling clients to achieve their goals effectively. This position is essential in fostering collaborative efforts among teams to develop standardized programs that support customers across their lifecycle stages. We seek an individual passionate about making data-driven decisions that enhance the overall customer experience.

Requirements

4–7+ years in Customer Success, Account Management, or Enablement roles, ideally in scaled engagement models.
Experience in supporting large customer bases through programs like webinars or lifecycle campaigns.
Strong written and verbal communication skills, ability to convey insights clearly.
Familiarity with SaaS platforms, analytics dashboards, and CRM systems.
Organized, detail-oriented, with the ability to manage multiple projects effectively.

Responsibilities

Design and execute scaled outreach programs that support customers through key lifecycle moments.
Create and deliver standardized performance communications, including email campaigns and educational content.
Host live and recorded webinars focused on performance insights and best practices.
Translate common customer questions and usage patterns into scalable guidance and resources.
Partner with teams across the organization to align messaging and ensure customer needs are met.