Scaled Customer Success Manager

Linear

6d•Remote

About The Position

At Linear, we are on a mission to create a new standard for modern software development. We are building the tools that empower the next generation of high-impact companies to do their best work. Linear is designed based on the practices and processes that distinguish world-class product teams from the rest: relentless focus, fast execution, and a commitment to the quality of craft. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Set up as a fully remote company from the start, our team is currently distributed across a variety of countries across the US, Latin America and Europe (we hire within US/EU timezones). We are a diverse team of individuals, all makers at heart. We love picking up new challenges and care deeply about the quality of our work. We’re looking for a Scaled Customer Success Manager to help customers succeed with Linear as they grow. This role is designed for scale and is a great fit for someone early in their Customer Success career who’s highly motivated, curious, and eager to learn how best-in-class CS works in a product-led company. This is not a traditional, meeting-heavy account role. You’ll support a large portfolio of customers through programmatic, product-driven, and mostly asynchronous engagement, stepping in directly only when it meaningfully improves outcomes. Please note: We are an equal opportunity employer and remote-only company. At this time, we can only support hiring within North America.

Requirements

2–3+ years in a customer-facing role (Customer Success, Support, Solutions, Ops, or similar)
Experience working in SaaS; startup or product-led environments preferred
Comfortable working with data and technical tools to understand customer behavior
Basic SQL skills or experience querying data (or a strong desire to learn)
Strong written communication skills — clear, concise, and thoughtful
Highly motivated, organized, and excited to grow
Curious about how great products scale and how customers adopt them

Nice To Haves

Familiarity with APIs, integrations, or automation tools is a plus

Responsibilities

Own the success of a large portfolio of Linear customers using a digital -first approach
Help customers get to value quickly through onboarding, materials, and proactive outreach
Use product usage data, lifecycle signals, and basic analysis to identify adoption gaps, risk, and growth opportunities
Run repeatable success programs across activation, adoption, and renewal readiness
Pull and interpret data from internal tools (CS platform, CRM, product analytics) to inform outreach and prioritization
Engage 1:1 with customers when needed and escalate thoughtfully to high-touch support
Partner closely with Product, Support, and Sales to share customer feedback
Continuously refine how we support customers by improving processes, tooling, and automation