Notion-posted 4 days ago
$106,000 - $132,000/Yr
Full-time • Mid Level
Onsite • New York, NY

Manage a large portfolio of customers in AMER. Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs. Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption. Work cross functionally with sales partners to ensure strong adoption of Notion. Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion. Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion. Proactively identify customers who aren’t maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success. Inform and influence our overall growth strategy.

  • Manage a large portfolio of customers in AMER.
  • Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.
  • Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption.
  • Work cross functionally with sales partners to ensure strong adoption of Notion.
  • Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion.
  • Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.
  • Proactively identify customers who aren’t maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success.
  • Inform and influence our overall growth strategy.
  • 3+ years experience at a fast growing software company
  • You have a track record of success in your current Customer Success or Account Management role
  • Experience of managing a large volume of accounts
  • Strong intrinsic motivation to be a top performer and contribute to a team
  • You have a growth mindset and thrive in the building stage of a nascent team
  • You’re motivated by seeing others succeed and grow when you partner with them
  • You’re highly adaptable, easily acclimating to a rapidly changing business and industry
  • You love getting to know new people and helping them solve their business problems
  • You've built Customer Success playbooks or processes
  • You have experience in scaled program management, or building campaigns in Outreach
  • You have experience using Notion
  • You are curious about data and insights, and have used Salesforce and Gainsight before
  • You've been a first or early hire at a fast growing start up before
  • You've got strong technical chops
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