Scaled Customer Success Associate
About The Position
Flowcode is the leading offline-to-online conversion platform, helping the world’s biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 trust Flowcode to turn physical moments into digital actions…fast. The Role: Scaled Customer Success Associate We’re hiring a Scaled CSA to own relationships across a large portfolio of high-value customers across a range of verticals. You’ll manage thousands of touchpoints, uncover growth plays, and drive adoption through high-impact communication, automation, and analysis. This is a hybrid role: part strategist, part operator, part account quarterback. You’ll be great at this if you: Have managed hundreds or thousands of customers and know how to prioritize at scale Love the hunt - always scanning for upsell, expansion, and engagement opportunities Are a churn-save hero: creative, resourceful, and fast under pressure Know (or can quickly learn) how to build automated email workflows and measure what’s working Can juggle multiple accounts and channels without dropping the ball Connect with people quickly and know how to build trust fast Have used HubSpot (or similar) and can ramp on new tools fast
Requirements
- 1 - 3 years in Customer Success or Account Management, preferably in SaaS or tech
- Proven success managing a scaled book of business or enterprise accounts
- Experience with CRM tools (HubSpot preferred) and customer engagement platforms
- Strong communicator with sharp analytical instincts
- Comfortable operating in a fast-paced startup environment
Responsibilities
- Own and grow a portfolio of scaled accounts - manage the full customer lifecycle to renewal (with support from an Onboarding Specialist)
- Run point on proactive comms and issue resolution; track health scores, adoption, and engagement signals
- Build and iterate automated workflows that drive product education and value realization
- Identify churn risks early and create solutions to retain and recover accounts
- Partner with Sales on upsell and cross-sell opportunities
- Be the voice of the customer internally - bring insights to Product and go-to-market teams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
