Scale Dispatcher

AMP: AI-Powered Sortation for Waste and Recycling•Portsmouth, VA

5d•Onsite

About The Position

AMP is applying AI-powered sortation at scale to modernize the world's recycling infrastructure and maximize the value in waste. AMP gives waste and recycling leaders the power to harness AI to reduce labor costs, increase resource recovery, and deliver more reliable operations. AMP’s technology offers a transformational solution to waste sortation and changes the fundamental economics of recycling. Headquartered in Louisville, Colorado, the Denver Post and BuiltIn Colorado have recognized AMP as one of the state's top workplaces. AMP operates and offers career opportunities in the Atlanta, Cleveland, Portsmouth, VA, and Commerce City, CO regions, as well as across Europe. We’re fostering an environment where passionate individuals can grow and create impact. We seek unconventional thinkers to join our mission to enable a world without waste; at AMP, your contributions have meaning and can spur change. With backing from top-tier investors and national recognition including North American Cleantech Company of the Year, we’re always seeking ways to better our operations, raising the bar on innovation, and looking to collaborate and improve in what we do. Learn more at ampsortation.com. AMP is hiring a Scale Dispatcher to work onsite in Portsmouth, Virginia. As a Scale Dispatcher, you will be responsible for operating facility scale systems, coordinating daily routing and dispatch activities, processing billing and documentation, and serving as a primary point of contact for customers, drivers, and internal teams. This role plays a critical part in ensuring accurate reporting, efficient logistics operations, and high-quality customer service.

Requirements

High school diploma or GED
1+ years of experience in dispatch, scale operations, logistics, or administrative support
Basic math and data entry proficiency
Strong attention to detail and accuracy
Excellent verbal and written communication skills
Strong organizational and time management abilities
Ability to multitask in a fast-paced environment
Professional customer service skills
Proficiency with computers and office software
Ability to handle confidential information

Nice To Haves

Experience with TRUX, Weigh-it, or Haul-it software
Experience in waste, recycling, logistics, or industrial environments
Familiarity with DOT and OSHA regulations
Public Weighmaster certification
Associates degree or related coursework preferred

Responsibilities

Learn and operate scale program software including “Weigh-it,” “Haul-it,” and TRUX
Weigh inbound and outbound trucks and accurately record transaction data
Prepare daily scale logs and operational reports
Set roll-off and tractor-trailer routes for the following day and adjust routes as needed
Obtain and assign daily paperwork/work orders for tractor-trailer drivers
Close out roll-off and tractor-trailer routes from the previous day
Ensure all routes are closed accurately for bi-monthly billing cycles
Enter tickets and route data for roll-off and tractor-trailer operations
Input overnight and weekend vehicle activity and maintain night driver logs
Monitor facility camera systems as required
Communicate with plant personnel to ensure proper loading of materials
Answer phones for scale operations, sales inquiries, and customer support
Respond to emails regarding service requests, orders, and scheduling
Direct pricing and sales inquiries to appropriate contacts
Develop knowledge of the customer base and proactively support scheduling and coordination
Enter new services and arrange additional containers as requested
Prepare and distribute customer quotes
Schedule appointments for outgoing materials, exports, and customer services
Ensure shipping and receiving paperwork is accurate and complete
Enter service requests, sales orders, and purchase orders for billing
Close out fulfilled orders and reconcile billing records
Match SPSA tickets to AMP disposal tickets
Send disposal tickets and signed Bills of Lading (BOL) to partners
Obtain disposal tickets from vendors
Send daily SS tonnage reports
Review and verify prior-day reports
Prepare and distribute daily, weekly, and monthly activity and inventory reports

Benefits

Medical - The company covers between 77% to 100% of the premium for Cigna medical healthcare plans depending on the selection.
Dental, Vision, Short-Term and Long-Term Disability
Life Insurance: The company covers the cost of Basic Life / AD&D 1 x Salary, option to purchase additional through New York Life
Benefits start the day you start
HSA Eligible Health Plans, Company Monthly Contributions!
401(k) retirement plan (non-matching)
14 Days Accruing PTO
6 Accrued Sick Days
Eight (8) paid holidays

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume