SCA Provider Data Analyst

UnitedHealth Group • Tampa, FL

5h • $24 - $43 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Provider Data Analyst maintains a successful working relationship between Optum Serve and network providers through working with many varied clinical delivery systems. Ability to understand and identify the best alignment of appointment requirements to clinical times available within the varied clinical delivery systems. Communicate with internal customers to ensure the most efficient use of time to accomplish department goals and contract requirements.
Schedule: This position is full-time (40 hours/week) Monday - Friday. Employees are required work an 8-hour shift schedules during our normal business hours of 8am – 4:30pm EST. The schedule will be determined by supervisor upon hire
Location: Remote nationwide
You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

• High School Diploma/GED (or higher)
• 1+ years of related experience with provider relations, network management or customer service
• 1+ years of experience with medical, dental, or health insurance
• 1+ years of computer proficiency experience with Microsoft Office programs including Excel and Adobe or similar
• Ability to work Monday through Friday between 8am-4:30pm EST
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location where there is a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Nice To Haves

• Database experience/education
• Knowledge of Veteran’s Compensation and Claims Process
• Solid verbal, written and interpersonal skills
• Solid critical thinking skills, attention to detail, and proven ability to effectively problem solve while utilizing all-encompassing customer service skill sets
• Ability to work independently in a fast-paced environment, flexible and adaptable to changing situations
• Ability to demonstrate an appropriate level of assertiveness in performing work responsibilities and in making work related decisions
• Ability to influence and negotiate through use of verbal, written and interpersonal means with a diverse group of people/disciplines at all levels of an organization
• Ability to plan and prioritize effectively
• Ability to develop strong professional relationships while demonstrating a clear understanding of complex business structures
• Ability to speak clearly and concisely while conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others

Responsibilities

• Maintain and update provider demographic, credentialing, and contract data in provider network databases to support claims adjudication and directory accuracy
• Analyze and resolve complex provider data discrepancies, error reporting, escalations, and rework requests using standard operating procedures and decision tools
• Perform data quality audits, root‑cause analysis, and corrective actions to improve provider data accuracy and reduce downstream errors
• Extract, analyze, and report provider data for operational, compliance, and business needs
• Ensure compliance with regulatory and business requirements related to provider directories, claims payment, and network reporting
• Collaborate with cross‑functional teams such as Network Management, Credentialing, Contracting, Claims, and IT on provider data initiatives and system enhancements
• Identify and recommend process improvements to enhance provider data quality, efficiency, and provider experience
• Continually communicate with Veteran Administration Services, Provider Network Management, and other departments to accomplish mission tasks related to scheduling procedures
• Maintain constant awareness of queue status related to provider data demographic issues \ discrepancies, urgent provider updates, and miscellaneous order issues
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED