SC Manager Operations

Mohawk Industries, Inc. • Nashville, TN

3d

About The Position

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. The Sales Center Manager- Operations is responsible for managing store operations and personnel to ensure all activities are performed in accordance with company policies and procedures.

Requirements

• HS diploma and 5+ years relevant sales experience required
• Bachelor’s degree in Business or related field and 1+ years of relevant sales experience.
• 4 years prior selling experience.
• Minimum 2 years previous management experience.
• Strong interpersonal skills, excellent written and verbal communication skills.
• Analytical aptitude; time management and organizational skills.
• Proven training, teamwork, and leadership skills.
• Ability to “multi-task.”
• Demonstrated follow-up and follow-through skills.
• Must be proficient in MS Word, Excel, and PowerPoint.
• Must be Dal-Tile certified to operate powered industrial trucks.

Nice To Haves

• Prior customer service experience is a plus.

Responsibilities

• Achieves revenue, budget and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis.
• Provides leadership and direction in the pursuit of store objectives with employees.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans to accommodate corporate goals.
• Advises customer on product selection, pricing and sales volume and continues to build customer relations.
• Analyzes and controls expenditures of SSC to conform to budgetary requirements.
• Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in the planning process by providing accurate, achievable sales forecasts.
• Align achievements with corporate goals, standards, and objectives.
• Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program.
• Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties.
• Assists where necessary.
• Recruits, hires and manages SSC staff associates.
• Includes daily support and direction, as well as on-going performance management and development.
• Manages store metrics to ensure performance.
• Maintains store KPI’s to meet audit expectation requirements.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Benefits

• We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
• Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees