SBU System Support Analyst

Liberty Mutual Insurance • Boston, MA

9d • Remote

About The Position

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.
Liberty Mutual Insurance is actively searching for experienced System Support Analysts, supporting the Safeco Property & Specialty and LM Auto portfolios. The successful candidate will collaborate with agile squads and cross functional teams to drive countrywide and state implementations that align with our strategic goals and support a high performing culture. This includes performing research to assess the interaction of new products with current offerings, pricing, and underwriting programs, and analyze product platform design to identify any gaps or dependencies. In this role, individuals will assess feasibility and present their findings, provide strategic and tactical recommendations to enhance business results, identify cross-team dependencies, and ensure quality.
Level of position offered will be based on skills and experience at manager discretion
We are looking for someone who:
Actively seeks out and provides constructive feedback to peers and consistently engage in team meetings and department forums to foster a positive work environment, collaboration and contribute to a dynamic team culture.
Loves problem solving, with a proven track record of proactively identifying and driving forward change.
Learns new concepts, processes, and tools quickly.
Utilizes generative AI to streamline processes and enhance efficiencies.
Communicates clearly and effectively conveys complex messages, insights, and recommendations to various stakeholders in both formal and informal settings.

Requirements

• Bachelor`s degree in business or technical discipline or equivalent experience.
• Minimum of 3 years related experience.
• General knowledge of business operations, objectives and strategies as well as business process and information flow.
• General knowledge of IT concepts, strategies and methodologies.
• General knowledge of diverse technologies and new and current architectures.
• General understanding of re-engineering issues and challenges.
• Skills in object, data and/or process modeling; financial analysis and planning; business process design.
• Negotiation skills; oral and written communication skills.

Nice To Haves

• Safeco Property & Specialty
• Extensive Safeco experience
• Experience with Auto, Landlord and/or Umbrella lines of business
• Working in Jira and Agile Experience
• Able to translate complex current‑state workflows into intuitive future‑state application designs—even when the screens and functionality don’t yet exist.
• LM Auto
• Extensive Auto line of business experience
• Working in Jira and Agile Experience
• Experience testing CFA front end

Responsibilities

• Drive business value by supporting the delivery of highest priority initiatives using thorough research techniques and rating knowledge with an Agile mindset
• Actively participate in discussions to ensure clarity, communicate rating outcomes, raise blockers, and provide recommendations for next steps.
• Create and proactively maintain comprehensive requirements and project documentation with thorough research and analysis to support project clarity and continuity that is easily accessible and understood regardless of domain or portfolio.
• Provides pre and post-production support by validating and monitoring impactful systems enhancements, changes and defects to our customers, stakeholders and support partners.

Benefits

• At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.
• We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.
• This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.
• Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work.
• Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
• We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
• To learn more about our benefit offerings please visit: https://LMI.co/Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees