SBA Closing Officer

Customers Bank

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, current or future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What you’ll do: We are looking for an ambitious, self-starter who has excellent organizational, customer service skills and is detail oriented that will thrive in a fast-paced environment.

Requirements

5+ years of SBA closing or documentation experience
Strong oral and written communication skills
Strong organizational skills
Time management, Task prioritization, Multi-tasking, and Attention to detail
Must be able to work independently and as part of a team.
Technology Skills: Microsoft Office applications

Nice To Haves

Some previous credit experience is helpful, but not required

Responsibilities

Prepare CB term sheets and commitment letters and ensure compliance with bank credit approval, SBA requirements, and internal policies.
Serve as the primary point of contact throughout the closing process for the borrower, bank relationship team, SBA department, internal credit, documentation, and external legal counsel.
Coordinate and manage the flow of information between borrower, bank personnel, third-party vendors, and bank counsel to ensure timely and accurate loan closing.
Engage and manage outside counsel (in consultation with direct manager) to prepare loan documentation and oversee legal aspects of the transaction.
Order and track third-party reports, including business valuations, and coordinate internally for appraisal, environmental, flood, and other required reports.
Review third-party reports for completeness, accuracy, and compliance with SBA SOP and bank requirements; escalate issues as needed.
Collect, review, and validate all required due diligence items for loan closing, including but not limited to business insurance, title insurance, life insurance, equity injection documentation, organizational documents, leases, and franchise agreements.
Ensure all SBA eligibility, credit conditions, and closing conditions are satisfied prior to authorization and funding.
Review attorney-prepared closing checklists and confirm all items are received, cleared, and approved by both external counsel and internal documentation teams.
Coordinate loan closings with attorneys, borrowers, and internal documentation and funding teams to ensure timelines are met.
Review final loan documents for accuracy, consistency with credit approval, and SBA compliance prior to execution.
Facilitate execution of closing documents and ensure proper delivery, recording, and post-closing follow-up items are completed.
Coordinate funding with internal operations and confirm all SBA and bank requirements are met prior to disbursement.
Maintain organized and complete loan files in accordance with bank record retention and SBA audit standards.
Communicate proactively with internal stakeholders regarding loan status, risks, exceptions, and closing timelines.
Identify and resolve closing issues, discrepancies, or exceptions efficiently, escalating matters when necessary.
Stay informed of and implement updates related to SBA SOP changes, procedural updates, and regulatory requirements.
Assist with SBA loan servicing handoff and ensure all required post-closing documents are delivered to servicing teams.
Support internal and external audits, SBA reviews, and file requests as needed.
Contribute to continuous process improvement by identifying inefficiencies, risks, or gaps in SBA closing workflows.