About The Position
The Savings Coordinator plays a key role in helping members access and maintain affordable medications through our savings programs. You'll guide members through enrollment, coordinate with prescribers and pharmacies, and ensure every step of the process runs smoothly. This role blends compassionate member support with strong administrative ownership and disciplined follow-up skills - ideal for someone who thrives in a fast-paced, detail-heavy, service-driven environment. Success in this role requires a resourceful, mission-driven professional who is comfortable navigating complex, multi-party workflows within a scaling organization where processes continue to evolve.
Requirements
- 5+ years of customer service, member services, or client-facing experience
- 3+ years of experience in healthcare, pharmacy, PBM, or a related industry
- Experience with Five9
- Strong communication skills - written, verbal, and interpersonal - with the ability to build rapport and trust
- Exceptional attention to detail and accuracy in documentation
- Ability to prioritize and drive work forward in a fast-paced, evolving environment
- Highly self-motivated with excellent follow-up discipline
- Self-motivated, adaptable, and comfortable working both independently and collaboratively
- Thrives in a fast-paced, detail-heavy environment
- Strong investigative mindset - persistent, systems-oriented, curious, and solution-focused
- Comfortable navigating complex, multi-party workflows
- Resourceful and resilient when facing obstacles or incomplete information
- Mission-driven mindset focused on improving member outcomes
- Comfortable working in a scaling organization with evolving processes
- Experience coordinating with external entities (drug manufacturers, clinics, pharmacies)
Nice To Haves
- Experience managing end-to-end patient assistance or benefits cases preferred
Responsibilities
- Support Members: Communicate with members via phone, email, and text to assist with program enrollment, confirm details, and answer questions.
- Coordinate Enrollments: Collect and process documentation needed for savings and alternative sourcing programs.
- Collaborate with Providers: Reach out to prescribers and clinics to obtain prescriptions or missing information needed to finalize enrollment.
- Ensure Timely Access: Track, investigate, and follow up on prescription requests to prevent delays in medication access.
- Manage End-to-End Cases: Own savings and patient assistance cases from intake through resolution, maintaining persistent follow-up with members, providers, pharmacies, and manufacturers over extended timelines.
- Assist with Urgent Needs: Work with pharmacies, providers, manufacturers, and internal teams to coordinate urgent fills and resolve time-sensitive issues.
- Manage Inbound Calls: Handle member inquiries related to savings programs, ensuring efficient triage and resolution or appropriate escalation.
- Contribute to Team Success: Partner with cross-functional teams to enhance member satisfaction and streamline processes.
- Perform other related duties as assigned to support department goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
