SAS Senior Program Specialist - 2025549

World Relief • Austin, TX

2d • $24 - $27 • Onsite

About The Position

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. This position is reliant upon funding and may be subject to modification or termination based on resource availability. World Relief is seeking a SAS Senior Program Specialist to provide critical support and services to refugees and asylees in their journey toward independence. This role will manage key aspects of the Social Adjustment Services (SAS) program, supporting clients through case management, life skills education, and healthcare navigation. This role will help build relationships with community partners and ensure that services are delivered efficiently and with compassion. The position is based at World Relief’s Austin office and requires close collaboration with internal teams and external partners. This is a limited-term position funded through a grant agreement until September 30, 2026, and contingent upon funding extension.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Experience: A minimum of one year of experience in an office environment or in a social service role.
• Education: Bachelor’s degree in social work, human services, or a related field, or equivalent work experience.
• Organizational Skills: Strong ability to prioritize tasks, manage deadlines, and maintain detailed records and reports.
• Problem-Solving Skills: Ability to address challenges in a flexible, solution-oriented manner, adapting to the needs of clients and the program.
• Team Player: Demonstrates initiative and works well in a team environment, fostering collaboration and support across teams.
• Cultural Competence: Sensitive to the cultural differences of refugee and asylee clients and able to work effectively in multicultural settings.
• Tech Proficiency: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with data entry or case management software.
• Driver’s License: Valid driver's license and reliable transportation for occasional travel to client meetings and appointments.

Nice To Haves

• Experience working with refugees or immigrants is preferred.
• Language Skills: Fluency in an additional language such as Spanish, French, Arabic, Swahili, or other languages common among refugee populations is preferred.
• Interpersonal & Communication Skills: Excellent ability to communicate effectively with a diverse range of clients, partners, and staff. Fluency in a second language (e.g., Spanish, French, Arabic, or Swahili) is highly desirable.

Responsibilities

• Service Plan Development: Collaborate with program staff to develop individualized service plans that set realistic goals for clients’ self-sufficiency. Conduct ongoing needs assessments and track progress toward achieving these goals.
• Life Skills Training: Organize and lead workshops covering topics like financial literacy, healthcare navigation, digital literacy, and parenting skills, helping clients acquire the knowledge needed to thrive.
• Healthcare Support: Assist clients in navigating health insurance, accessing medical services, and understanding medical bills and healthcare systems in the U.S.
• Transportation Coordination: Ensure clients have access to transportation for medical and other essential appointments, promoting client independence through education on public transportation systems.
• Referrals: Make referrals to external community organizations for services not provided by World Relief, such as legal assistance or mental health services, ensuring clients have access to comprehensive resources.
• Program Coordination: Assist with the day-to-day coordination of SAS services, ensuring that program activities align with goals for client self-sufficiency and compliance with program guidelines.
• Data Management: Maintain accurate and up-to-date client records in case management systems, ensuring compliance with internal policies and funder requirements.
• Reporting: Assist in preparing reports on program activities, client outcomes, and key performance metrics for leadership and funders.
• Program Improvement: Continuously evaluate program processes and outcomes to identify areas for improvement and implement best practices in service delivery.
• Support Staff & Volunteers: Assist in recruiting, training, and supporting SAS program staff, interns, and volunteers to provide high-quality services to clients. Ensure volunteers are equipped to support key program initiatives.
• Performance Tracking: Monitor staff and volunteer performance, offering coaching and feedback as necessary to ensure the team meets program goals.
• Partnership Development: Build and maintain strong relationships with local community organizations, healthcare providers, and other stakeholders to support the holistic needs of clients.
• Advocacy: Advocate for refugee and asylee needs in the community by representing World Relief at local forums, coalitions, and community events.

Benefits

• World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees
• World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees