SAS Director Retail Operations

SAS Retail Services•Kansas City, KS

About The Position

SAS Director Retail Operations The Retail Operations Director is responsible for executing overall operational strategy, overseeing the Business Unit P&L and business metrics and driving accountability of back-office teams in support of the Business Unit. They will lead performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem solving and process development. They should focus on defining measurable results for the organization that enable and support outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

Requirements

Education Requirements: Bachelor's degree (master's degree preferred)
Experience Requirements: 8-10 years' experience in relevant field (Retail or Consumer Packaged Goods industry experience preferred)
Travel requirement: No travel requirements
Expert level influencing skills with ability to manage internal and external boundaries, set expectations and build alignment at varying management levels and client interfaces
Expert level execution skills to coordinate expectations into measurable business results
Expert level credibility skills with ability to link relationships, processes and business methodologies with cost-saving activities
Excellent strategic thinking and process development skills
Excellent organizational and problem-solving skills
Excellent communication skills, both written and verbal
Ability to effectively handle multiple tasks and projects simultaneously in a complex environment
Team player with strong interpersonal skills
Ability to manage and develop a team of 10 or more employees, including direct and indirect reports

Nice To Haves

Retail or Consumer Packaged Goods industry experience preferred
Master's degree preferred

Responsibilities

Participating in and contributing to all growth components of assigned division including merger and acquisition diligence, business development opportunities, cross team collaboration opportunities and product development
Research, validate and optimize operations data from due diligence during mergers and acquisitions
Create business development materials and identify opportunities across clients
Contribute to the development of new products within the division including project management, design and product testing
Manage annual planning cycles and annual planning meetings to align with growth objectives
Harness the operational capabilities of the organization to drive programs and processes while maintaining budgetary discipline
Lead contract management and establish asset management capabilities within teams
Provide monthly support to teams through forecast and client invoicing processes
Serve as liaison between division teams and back-office functions
Build processes and infrastructure to enable scalable, measurable and profitable growth
Set expectations and interface closely with stakeholders on performance against execution goals
Lead, track and manage a monthly performance scorecard for each team
Capture and manage data for teams related to forecasting, financial actuals, employee retention, revenue per employee, year-over-year financials, operational trends and customer satisfaction
Adjust and optimize service quality to maximize one-to-one consumer interactions
Collaborate with business leaders across departments to identify process gaps and best practices in operational support to improve overall performance