SAP/Vertex Tax Specialist (Remote)

Signet Jewelers•Akron, OH

27d•$106,000 - $150,000•Remote

About The Position

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and t his core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! We are seeking a highly skilled Tax Technology Expert with deep technical and functional expertise across SAP , Vertex , and global tax practices, including U.S. and international tax requirements . This role sits at the intersection of IT, and Business Operations , responsible for designing and implementing tax technology solutions and resolving tax-related system issues across our global retail environment. The ideal candidate combines tax domain knowledge with strong IT implementation and solution design and delivery skills to enable accurate tax determination and accounting, efficient compliance processes, and scalable digital and technical capabilities. Why Join Us? Opportunity to lead impactful tax technology initiatives in a global retail environment. Work with modern ERP systems and advanced tax engines. Cross-functional role offering exposure to Tax, IT, Finance, and Operations. Strong opportunities for growth within a dynamic, technology-enabled tax function.

Requirements

Bachelor’s degree in Information Systems, Accounting, Finance, Tax, or related field.
7+ years of experience in tax technology, indirect tax, and ERP system implementation roles.
Strong hands-on experience with SAP tax configuration and Vertex, including O Series/Cloud, and OpenText.
Solid understanding of U.S. indirect tax and international tax practices (VAT/GST).
Experience in the Retail industry, including omni-channel environments and multi-jurisdiction operations.
Proven ability to design and implement IT solutions that address complex tax requirements.

Nice To Haves

CPA, MST, Chartered Accountant, or equivalent certification.
Experience with S/4HANA migrations, POS integrations, or global ERP rollouts.
Familiarity with middleware, APIs, or integration platforms used for tax engine connectivity.
Knowledge of automation tools (Alteryx, Power BI, BTP, etc.).
Key Competencies Strong analytical thinking and problem-solving abilities.
Excellent communication skills, capable of translating technical concepts for business users and tax concepts for technical teams.
Ability to manage multiple projects and work in fast-paced, evolving environments.
Detail-oriented with a strong commitment to accuracy and compliance.
Collaborative partner with the ability to influence across functions.
Strong leadership, team management, and collaboration capabilities.
Excellent problem-solving, analytical, and troubleshooting skills.

Responsibilities

Tax Technology Solutions & Implementation (IT-Focused)
Lead the design, development, configuration, and implementation of tax technology solutions across SAP (S4 HANA/FI) and Vertex (O Series/Cloud).
Analyze business requirements and translate them into system configuration, functional specifications, and technical designs.
Drive tax-related components of ERP enhancements, system upgrades, and new business integrations (e-commerce, POS, supply chain, global expansion).
Partner with IT developers and architects to deliver scalable solutions, ensuring proper integration between SAP, Vertex, retail systems, and downstream reporting tools.
Develop and execute test strategies, including unit testing, SIT, UAT, and regression testing for tax configurations and enhancements.
Business Problem Solving & Support
Serve as the primary escalation point for tax-related system issues, troubleshooting errors, incorrect tax calculations, data inconsistencies, and integration failures.
Collaborate closely with business stakeholders to understand operational challenges and propose effective, compliant tax solutions.
Conduct root-cause analysis and implement corrective actions to prevent recurring tax issues.
Provide expert guidance on tax implications of new business models, promotional programs, sourcing changes, and system workflows.
Tax Strategy & Compliance Support
Interpret and apply U.S. state/local tax, federal tax, and international indirect tax (VAT/GST) rules within system configurations, working with business Tax and Finance teams.
Support the tax compliance team by ensuring accurate tax determination, reporting, and audit readiness across multiple countries and sales channels.
Maintain tax master data, jurisdiction codes, rules, and rate updates in SAP and Vertex.
Cross-Functional Collaboration
Work with Tax, IT, Digital, Finance, Accounting, Procurement, Supply Chain, E-commerce, and Retail Operations to align system solutions with business needs.
Act as a key resource on large- and small-scale IT projects, including S/4HANA implementations, system migrations, upgrades, global expansions, and other tax-relevant projects.
Provide training and documentation to business end users to promote adoption of new tax processes and tools and help develop Subject Matter Expertise within business and IT teams.
Data Governance & Automation
Ensure integrity of tax data flows through SAP, Vertex, and downstream systems.
Identify opportunities for process automation, reporting improvements, and system-driven controls.
Support analytics teams with requirements for tax-related reporting and insights.