SAP Solutions PM

Resolve Tech Solutions • Houston, TX

22h

About The Position

The SAP Functional Program Manager– AMS is a, cross-functional SAP leader responsible for leading SAP Application Management Services (AMS) delivery , including designing, governing, and delivering end-to-end SAP solution extensions, production support, and continuous improvement initiatives , with a primary focus on Sales and Supply Chain domains . This role blends deep functional and technical expertise across SAP modules with hands-on delivery leadership, client engagement, and program oversight , while also managing run operations, enhancements, and project delivery . The Architect serves as the primary interface between U.S. business stakeholders and global delivery teams , ensuring scalable, secure, and high-quality SAP solutions across AMS, enhancements, and project initiatives .

Responsibilities

• SAP AMS Leadership & Governance Lead end-to-end SAP AMS delivery , including production support, incident management, problem management, change control, release planning, and continuous improvement initiatives.
• Design and govern AMS operating models , including: Support tier models (L1–L4) SLA and KPI frameworks Escalation paths Governance and reporting cadence
• Own service delivery performance , ensuring SLA adherence, quality, stability, and customer satisfaction.
• Drive continuous service improvement (CSI) initiatives across operations, automation, monitoring, and knowledge management.
• Solution Architecture & Functional Leadership Lead end-to-end SAP solution architecture and design across a minimum of two SAP modules (SD/MM), ensuring alignment with business requirements, SAP best practices, and enterprise standards.
• Validate functional configurations, cross-module integrations , and end-to-end business process flows across Sales and Supply Chain .
• Review SAP ABAP developments and WRICEF objects, ensuring clean-core principles, performance optimization, and S/4HANA extensibility standards .
• Provide architectural leadership across S/4HANA, SAP BTP, integrations, security, and extensibility frameworks .
• Delivery Oversight – Projects & Enhancements Oversee SAP delivery execution across AMS, small enhancements, releases, and project initiatives , including: Governance Planning Resourcing Quality management Risk and dependency management
• Lead cutover planning, go-live readiness, hypercare, and post-go-live stabilization .
• Drive roadmap planning aligned to business priorities, system stability, and continuous innovation .
• Client Engagement & Stakeholder Leadership Serve as the single point of contact for U.S. business and IT leadership .
• Own stakeholder engagement, communication, expectation management, and change leadership .
• Lead governance forums, service reviews, operational meetings, and QBRs .
• Translate business needs into scalable AMS and solution delivery strategies .
• Operational Excellence & Incident Management Lead major incident response , including: Triage and crisis coordination Root cause analysis (RCA) Corrective and preventive action planning Executive-level communication
• Ensure adherence to ITIL-based operational processes , including incident, problem, change, and release management.
• Drive monitoring optimization, automation, and self-healing initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed