SAP Program Manager

Infosys LTD•Memphis, TN

76d

About The Position

Infosys is seeking an SAP Program Manager As a Program Manager, you will be a key player in the program management team that helps discover and define the problem statement. You will participate in an end-to-end journey from building project roadmaps for your customers on all of the SAP programs, organizing assessments, due diligences, transformation workshops and partnering with customers with a rapid deployment approach. You will also support knowledge transfer with the objective of providing value-adding technology solutions that enable our clients to meet the changing needs of the global landscape. You will also participate in an end-to-end journey from

Requirements

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 13 years of experience with Information Technology
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
This position will be based in Memphis, TN and may require travel to client / project location/s
At least 13 years of experience managing large-scale, complex SAP Application Management Services (AMS) or support programs.

Nice To Haves

Deep functional and/or technical understanding of core SAP modules (e.g., FI/CO, SD, MM, PP, HCM, BW). Experience with S/4HANA is highly desirable.
Experience with S/4HANA is a significant plus.
Familiarity with SAP architecture, integration points, and data migration strategies
Knowledge of ABAP, SAP HANA, and SAP Solution Manager.
Exceptional client-facing and communication skills (written and verbal), with the ability to effectively present to senior management and C-level executives.
Excellent problem-solving, negotiation, and conflict resolution skills.
PMP, ITIL, or Agile certifications are a plus.

Responsibilities

Act as the primary point of contact and trusted advisor to the client's business and IT leadership.
Lead, manage, and motivate a distributed team of SAP functional and technical consultants, both onsite and offshore.
Oversee all aspects of the AMS program, including incident management, problem management, change management, and service request fulfillment.
Oversee end-to-end delivery of SAP programs, ensuring they meet quality, budget, and timeline expectations.
Manage multiple related projects within the SAP landscape, including S/4HANA implementations.
Ensure effective change management, helping stakeholders adapt to new processes and systems.
Develop and present business cases for new initiatives or technologies that can provide value to the client.
Ensure all services are delivered within agreed-upon Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
Develop and maintain program governance, including regular status meetings, steering committee presentations, and performance reporting.
Manage the program budget, scope, and resource allocation effectively.
Cultivate and maintain strong, positive relationships with key client stakeholders at all levels of the organization.
Proactively identify and address client needs, challenges, and opportunities.
Present program performance, value, and strategic recommendations to the client on a regular basis.
Act as an escalation point for any high-priority issues and ensure timely resolution.
Oversee the day-to-day operations of the SAP AMS program, ensuring process adherence and quality delivery.
Drive a culture of operational excellence and continuous improvement within the team.
Manage the program's backlog and roadmap, prioritizing enhancements and new initiatives in alignment with client business objectives.
Ensure compliance with client's IT policies, change management procedures, and security protocols.
Facilitate knowledge transfer and training to team members and client personnel as needed.
Collaborate with the client to define and refine the long-term SAP roadmap.
Identify opportunities for program growth and new service offerings (e.g., RPA, S/4HANA migration, cloud integration).