SAP L1 Support Professional

CompuGroup Medical • Chesterfield, VA

5d

About The Position

Supports the IT help desk as 1st level support in SAP-related topics. Tasks and Responsibilities: Receiving, analyzing, and handling incoming SAP support requests in our ticket system (1st-level support). Classifying and prioritizing issues according to given guidelines. Making sure that the Service Level Agreements (SLA) are followed. Solving simple to medium user problems in the SAP environment. Forwarding complex tickets to SAP Level 2 Support with all important information. Documenting requests, solutions, and workarounds in the ticket system. Supporting tests after system changes or updates. Working closely with other IT teams and business departments to ensure smooth processes. We create the future of e-health. CGM is one of the leading e-health companies in the world with more than 8.700 highly qualified employees Sustainable solutions for constantly growing demands in healthcare Locations in 19 countries and products in 60 countries worldwide

Requirements

• Completed training in IT or a commercial field, or similar experience with a strong interest in IT
• Basic knowledge of at least one SAP module (e.g., CRM, ERP, Sales Cloud)
• Analytical thinking, strong service orientation, good communication skills, and a friendly manner
• Good English skills, spoken and written

Nice To Haves

• Experience in user support or an IT helpdesk is an advantage

Responsibilities

• Receiving, analyzing, and handling incoming SAP support requests in our ticket system (1st-level support)
• Classifying and prioritizing issues according to given guidelines
• Making sure that the Service Level Agreements (SLA) are followed
• Solving simple to medium user problems in the SAP environment
• Forwarding complex tickets to SAP Level 2 Support with all important information
• Documenting requests, solutions, and workarounds in the ticket system
• Supporting tests after system changes or updates
• Working closely with other IT teams and business departments to ensure smooth processes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees