SAP/CX Systems Analyst

TOTO USA, Inc.•Morrow, GA

1d•Onsite

About The Position

The Sr. SAP/CX Systems Analyst acts as the secondary liaison between business stakeholders and technical teams to ensure the SAP/CX CRM platform fully supports TOTO’s sales, marketing, and channel operations. Working under the direction of the Sr. SAP/CX Systems Administrator, the analyst gathers requirements, configures and maintains the system, delivers data‑driven insights, and drives continuous improvement to enhance efficiency and user adoption.

Requirements

SAP CX (Sales Cloud, Service Cloud) configuration and administration.
Salesforce Lightning Experience, Flow Automation, and Apex basics (preferred).
Proficiency with data‑management tools (Data Loader, import wizards).
Experience building reports, dashboards, and analytics.
Strong analytical and problem‑solving abilities.
Excellent written and verbal communication; adept at stakeholder management.
Ability to translate business requirements into clear technical solutions.
Detail‑oriented documentation and process‑improvement capabilities.
Commitment to delivering high‑quality customer service and teamwork.
Bachelor’s degree in Information Systems, Business, Computer Science, or a related field (or equivalent experience).
3 – 6+ years of experience administering Salesforce or SAP CX environments.
Proven experience supporting CRM implementations, system‑optimization projects, and requirement‑gathering initiatives.
Ability to sit for extended periods and operate a computer workstation.
Ability to lift/transport up to 25 lb. (e.g., equipment, boxes).
Vision requirements: ability to read standard screen displays and printed materials.

Nice To Haves

Salesforce Lightning Experience, Flow Automation, and Apex basics (preferred).
Familiarity with API integrations and middleware (e.g., SAP CPI, MuleSoft) – preferred.

Responsibilities

Partner with Sales, Marketing, and Channel teams to understand current processes and future needs.
Translate business requirements into functional specifications, user stories, and technical designs.
Identify and recommend workflow enhancements that increase CRM utilization and streamline operations.
Create and maintain CX objects, custom fields, validation rules, workflow rules, flows, and page layouts.
Support integration points with SAP S/4 HANA, other SAP CX modules, and related enterprise platforms.
Manage user access, profiles, roles, and permission sets to ensure appropriate security.
Uphold data‑quality standards and data‑governance policies; conduct regular data cleansing and validation.
Design, build, and maintain dashboards, reports, and analytics that enable leadership decision‑making.
Execute data imports/exports using Data Loader or comparable tools.
Review existing CRM workflows; propose automation and efficiency improvements.
Support integrations with ERP, marketing automation, and other enterprise systems.
Document system architecture, process maps, and change‑management procedures.
Provide Tier‑2 support for internal users; troubleshoot issues and coordinate with IT or development as needed.
Conduct training sessions and develop user guides, FAQs, and best‑practice documentation to boost adoption.
Evaluate SAP/CX platform updates and new feature releases.
Perform functional testing in sandbox environments and coordinate deployments.
Manage changes through a structured release‑governance process, ensuring minimal disruption.