Samsung Repair Technician

2020 Companies•Minneapolis, MN

13d•$22

About The Position

2020 Companies has an immediate full-time Samsung Repair Technician role at a prominent shopping location in New York City. We are seeking a highly skilled and technically focused individual with a proven ability to deliver expert device repair services and technical support. Your mission: perform accurate diagnostics and repairs to ensure a seamless service journey, all while contributing to a professional, high-energy environment. This role is ideal for an individual with a passion for hands-on problem-solving, meticulous attention to detail, and a commitment to technical excellence in a fast-paced, technology-forward environment. If you are a talented technician who thrives on hands-on repair, is confident in your technical skills, and has a passion for solving complex problems, this role is for you. You'll play a vital role in ensuring a seamless service journey by delivering accurate and timely device repairs. You'll be the architect of your success, turning technical challenges into satisfying solutions and driving operational excellence with every repair. Imagine a day when you skillfully repair devices, provide insightful technical support, and delight customers with a fully functional device. We're looking for someone with a spark who drives not just to meet expectations but to obliterate them. If you're ready to embrace a role where your technical expertise and passion for problem-solving are celebrated, join us and let's create something extraordinary together.

Requirements

Technical Repair Experience: 3+ years of hands-on experience in device repair and technical troubleshooting within a fast-paced, tech-forward retail service environment.
Problem Solver: A natural problem-solver with strong analytical skills to diagnose issues and implement effective repair solutions.
Product Acumen: The ability to quickly acquire and maintain a high level of technical knowledge regarding Samsung products and their components.
Situational Adaptability: Highly adaptable with strong attention to detail and a passion for teamwork. Ability to multitask in a dynamic environment.
Communication Skills: Excellent communication skills to clearly and concisely provide updates on repair status and technical information to customers and colleagues.
Commitment to Quality: Strong dedication to achieving high-quality repair work and meeting operational KPIs.
Proficiency in cloud-based computer systems and diagnostic tools
Ability to work retail service and weekend hours frequently

Responsibilities

Timely Tech Support & Device Repair: Perform accurate diagnostics, troubleshooting, and repair of a wide range of Samsung devices (e.g., smartphones, tablets, wearables) in accordance with established guidelines and quality standards. Ensure timely completion of all service requests.
Customer Care Journey: Support the full customer journey as required by the Samsung Care business. This includes Front of House (FOH) and Back of House (BOH) Care responsibilities.
Maintain Expert Product Knowledge: Continuously develop and maintain expert knowledge of Samsung products, services, and advanced repair procedures.
Adherence to Operational Procedures: Follow all established parts inventory processes to ensure accurate tracking of components used for repairs and contribute to efficient stock levels. Adhere to all operational KPIs and best practices.
Problem Solving & Innovation: Utilize an innovative mindset to find creative solutions for complex technical issues.
Professional Interaction: Always maintain a professional and high-energy attitude, ensuring positive interactions with fellow employees and providing clear, concise updates to customers on the status of their repair.
Support Store Initiatives: Participate in store launches and broader company initiatives as needed, contributing to the overall success of the Samsung Tech and Repair Support center.