Samples Customer Service

Interface•LaGrange, GA

2d•Onsite

About The Position

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040. Position summary: Enable sales and provide a world class customer experience by delivering samples customer support to internal and external stakeholders. Assist internal and external stakeholders, while advancing the Interface mission and acting on Interface values, in facilitating root cause problem solving and socially responsible project management. Work closely with Samples and other stakeholder groups as directed in cross functional improvement initiatives. Leverage a working knowledge of all related processes, systems, operations, products, and planning functions to create value through continuous improvement and innovation

Requirements

High school diploma, GED required
One year customer service experience in an office environment preferred
Detail-oriented with strong emphasis on quality
Ability to work in a self-directed manner without close supervision
Must possess excellent oral and written communication skills
Excellent people skills, the ability to express concepts and ideas as well as collaborate effectively
Must be able to make independent decisions and collaborate effectively as a part of a team
Excellent computer skills and ability to type proficiently
Demonstrated problem solving skills and experience preferred
Ability to multitask and stay organized

Nice To Haves

Associate or undergraduate degree business, customer service, or similar field with experience preferred
CISR SOFAIR Facilitator/Lean Six Sigma Green Belt certification required or willingness to obtain within one year
Product knowledge helpful
Knowledge of Oracle ERP, SalesForce, or similar ERP system preferred
Ability to maintain self-control in difficult situations

Responsibilities

Promote socially responsible sustainability in Samples and Interface
Increase value in Samples by identifying value-added and non-value-added activities
Interact with internal and external stakeholders to identify opportunities to improve culture, reliability, productivity, and socially responsible collaboration
Gather feedback to understand unmet stakeholder needs
Correctly enter samples orders via phone and email in a timely manner
Track sample orders and verification of delivery, upon request
Facilitate shipment of samples orders to account executives and customers as well as notification of back-ordered items
Develop extensive knowledge of product, including tiles, backings, adhesives, installation methods, etc. to better service the customer
Maintain a working knowledge of transportation providers, their delivery options, and their freight rates
Maintain excellent housekeeping
Comply with safety rules and environmental regulations
Be aware of departmental Safety Data Sheets (SDS) and ISO information
Follow ISO procedures as directed
Perform other duties as assigned