Customer Service/Samples Associate

MONSIEUR TOUTON SELECTION LTD•New York, NY

3d•$46,000 - $50,000

About The Position

Monsieur Touton Selection Ltd. is currently seeking a Customer Service/Samples Associate to join our team. The Customer Service/Samples Associate will be responsible for processing orders, preparing correspondence, and fulfilling customer inquiries to ensure customer satisfaction.

Requirements

High School diploma or equivalency required.
Minimum of 2 years of experience in customer service or similar role.
Experience in warehouse or inventory.
Excellent organizational skills and attention to detail.
Strong written and verbal communication skills.
Excellent interpersonal skills, multi-tasking, and responding to high volume of phone calls and emails.
Strong time management skills.

Nice To Haves

Wine knowledge is a plus.

Responsibilities

Communicate daily with sales representatives, brand managers, state sales managers, and vendors (email, phone, and in-person)
Review, verify, and resolve pending orders, update sales representatives on pending items
Address product and customer complaints, provide appropriate solutions and alternatives within the time limits; follow up ensuring resolution
Post all invoices and samples
Assist in managing inventory in the office, warehouse, and system
Coordinate product delivery such as, but not limited to packing and shipping
Coordinate samples such as, but not limited to processing, shipping, transferring and returning orders
Verify and address incoming phone calls and emails in a timely manner
Process incoming orders (calls, fax, email)
Process returns (Pick up)
Communicate with warehouse regarding ETA’s and any delivery issues to ensure smooth delivery to customers
Confirm product availability on a need basis
Meet deadlines in accordance with warehouse order submissions
Interact with warehouse daily to ensure the transfer of orders is submitted correctly and efficiently
Communicate with credit department regarding orders being held
Recommend potential products or services to sales & management by collecting customer information and analyzing customer needs
Coordinate incoming orders after monthly sales meetings
Run daily morning reports
Perform other duties as assigned