Customer Service/Samples Associate

MONSIEUR TOUTON SELECTION LTDNew York, NY
3d$46,000 - $50,000

About The Position

Monsieur Touton Selection Ltd. is currently seeking a Customer Service/Samples Associate to join our team. The Customer Service/Samples Associate will be responsible for processing orders, preparing correspondence, and fulfilling customer inquiries to ensure customer satisfaction.

Requirements

  • High School diploma or equivalency required.
  • Minimum of 2 years of experience in customer service or similar role.
  • Experience in warehouse or inventory.
  • Excellent organizational skills and attention to detail.
  • Strong written and verbal communication skills.
  • Excellent interpersonal skills, multi-tasking, and responding to high volume of phone calls and emails.
  • Strong time management skills.

Nice To Haves

  • Wine knowledge is a plus.

Responsibilities

  • Communicate daily with sales representatives, brand managers, state sales managers, and vendors (email, phone, and in-person)
  • Review, verify, and resolve pending orders, update sales representatives on pending items
  • Address product and customer complaints, provide appropriate solutions and alternatives within the time limits; follow up ensuring resolution
  • Post all invoices and samples
  • Assist in managing inventory in the office, warehouse, and system
  • Coordinate product delivery such as, but not limited to packing and shipping
  • Coordinate samples such as, but not limited to processing, shipping, transferring and returning orders
  • Verify and address incoming phone calls and emails in a timely manner
  • Process incoming orders (calls, fax, email)
  • Process returns (Pick up)
  • Communicate with warehouse regarding ETA’s and any delivery issues to ensure smooth delivery to customers
  • Confirm product availability on a need basis
  • Meet deadlines in accordance with warehouse order submissions
  • Interact with warehouse daily to ensure the transfer of orders is submitted correctly and efficiently
  • Communicate with credit department regarding orders being held
  • Recommend potential products or services to sales & management by collecting customer information and analyzing customer needs
  • Coordinate incoming orders after monthly sales meetings
  • Run daily morning reports
  • Perform other duties as assigned
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