Salon Receptionist
About The Position
We are seeking a friendly and organized Salon Guest Service Representative to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a smooth salon experience. The Guest Service Representative will handle appointments, inquiries, and payments, creating a positive and welcoming atmosphere for our guests. Pay Rate: $19.00 per hour. This position is considered entry level. Full-time Schedule: Monday: 7:45am-3:00pm Tuesday: 8:45am-4:00pm Wednesday: off Thursday: off Friday: 7:45am-4:00pm Saturday: 8:45am-5:00pm Sunday: 8:45am-4:00pm Additional flexibility required
Requirements
- Experience with working in a luxury, upscale environment with strong hospitality focus preferred.
- Ability to multitask, works well under pressure, and able to work in a fast paced environment.
- Ability to work weekend day and be evening shift.
- Exceptional organizational, written and oral communication skills.
- Ability to problem-solve on the spot.
Responsibilities
- Greet clients warmly and assist them with scheduling appointments, inquiries, and salon services.
- Manage phone calls, emails, and walk-ins, providing accurate information about salon services, pricing, and availability.
- Coordinate and confirm appointments, ensuring the salon schedule is optimized for efficiency.
- Process payments and maintain accurate records of sales and transactions.
- Maintain cleanliness and organization at the reception area, retail display, promotional materials, and refreshments.
- Handle customer feedback and complaints professionally, seeking timely resolution and customer satisfaction.
- Collaborate with salon staff to ensure a seamless and delightful customer experience.
- Upsell salon products and services to clients based on their needs and preferences.
- Standing, sitting, smiling and communicating for sustained periods of time.
- Frequent lifting up to 25 pounds.
- Movement with fingers, hands, wrists and arms.
- Ability to grasp and reach, sometimes above shoulder level.
- Ability to stoop, kneel and crouch.
Benefits
- Paid Time Off
- 401(k) with company match up to 3%
- Value Sharing (Profit sharing)
- Holiday Bonus
- Paid Parental Leave
- Comprehensive health, vision, and dental insurance
- HSA and FSA enrollment options
- Short- & Long-Term Disability options
- Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
- Long-Term Care options: Coverage up to 50% of annual income
- Accident and Critical Illness Insurance
- EAP (Employee Assistance Program)
- Pet Insurance through MetLife
- Free workout privileges
- Employee discounts in the Pro Shop, Spa & Salon services and in the Market
- Parking and transit benefits (pre-tax deduction)
- Access to Tickets at Work discounts
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
