Salon Manager BTC 1

JCPenney•Ocoee, FL

1d•Onsite

About The Position

At JCPenney Salon, the Salon Manager (BTC1 / BTC2) is a leader dedicated to guiding their teams to success by developing stylists and delivering an exceptional client experience daily. As a behind-the-chair salon manager, you may work up to 16 hours per week behind the chair with your own clientele, alongside your team, depending on salon volume. Additionally, leaders coach and motivate their team to become top salon professionals in America, while supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty. The salon business is a key driver of traffic and revenue for JCPenney. As a leader, you will represent the company values to make it count for customers. In addition to a competitive wage, this position offers 50% commission on service sales behind the chair and 10% commission on retail sold with a service. JCPenney is the shopping destination for diverse, working American families, with inclusivity at its core, offering a broad portfolio of fashion, apparel, home, beauty, and jewelry, and personal services including salon, portrait, and optical. The company and its 50,000 associates worldwide serve customers across various channels.

Requirements

A current cosmetology license is required in the state you are applying
Prioritizes customers: Focuses team efforts on superior customer service and a quality salon client experience, with the goal of rebooking. Make the client feel at home by providing a thorough consultation, prioritizing their time and services, and recommending appropriate retail. Also, meeting the needs of salon associates by valuing the need for work like balance and prioritizing important experiences in and out of the workplace.
Takes accountability: Holds the team accountable for performance and empowers individuals to do the same for themselves. Actively manage and understand what is happening in your salon and lead by example. Equip your team with the tools and skills they need to be successful on the job; and then celebrate your associate wins and encourage them to have pride in their work accomplishments.
Produces results: Establish goals and explain how success will be measured for each area of responsibility. Prioritize work and remain adaptable to change as new challenges arise. Motivate the team to stay focused on driving team and company results to reach quarterly and annual goals.

Responsibilities

Lead by example in all interactions with clients, and support stylists to ensure they can provide an exceptional client experience
Create an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of service standards
Motivate and engage the team to provide exceptional service through consistent communication, coaching and recognition
Provide services including but not limited to cut/style, chemical services for all hair types, and perform other hair styling services as required to meet or exceed the client’s expectations in a positive, professional manner
Proactively recruit qualified stylists to join team through the use of Social Media, targeted Recruiting Websites, Referrals and engaging Stylists at local Salons and Cosmetology Schools
Provide coaching and feedback that is frequent, balanced, meaningful and improves effectiveness
Create opportunities for learning that drive associate success throughout their career
Ensure stylists complete available training by scheduling Associates for Core and Artistic Education as courses are offered internally
Inspire loyalty, passion, and growth in the salon by creating an environment that is inclusive, respectful, professional and fun
Review reports to quickly identify and prioritize areas of opportunity in the salon, determine root cause of the opportunity, and set direction to achieve productivity – referral – rebooking – return rate and client acquisition standards
Deliver Salary Cost objectives to achieve profit plan
Review SET guidance and make appropriate adjustments based on salon layout while maintaining core standards in Salon
Actively walk the salon and backbar to identify opportunities related to merchandising, replenishment, and recovery
Handle or direct salon team to address product related issues that have biggest impact to the client
Manage backbar expenses to plan
Consistently meet established performance standards for the role, including (but not limited to) product and service sales, client experience, productivity, and attendance
Review and follow all company programs (including but not limited to) hiring practices and state safety regulations, and accurately advise salon associates on how to address any related issues

Benefits

competitive wage
50% commission on service sales behind the chair
10% commission on retail sold with a service
Eligible for bonus under the Management Incentive Plan
competitive benefits package including medical/dental/vision
term life insurance
paid vacation/holidays
401(k) with Company match
associate discount on JCPenney merchandise
eight paid holidays during the calendar year (for eligible associates)
additional compensation for store hourly associates scheduled to work on a designated holiday
paid vacation days