Salon Guest Services Manager (Trainee)

Mango Salon•Richmond, VA

14h

About The Position

Hands‑on leadership development role in guest services and salon operations. Learn, grow, and build a long‑term career with a stable, award‑winning salon while supporting guests and teams. Do you enjoy meeting new people and creating great experiences? Are you interested in developing leadership skills while working in a fast‑paced, positive environment- with a successful company that values long‑term growth ? Mango Salon is growing, and we're looking for motivated, people‑focused individuals to join our team as a Salon Guest Services Manager (Trainee) . This leadership development role is ideal for someone with strong customer service skills who is excited to grow into a long‑term leadership or management position. About the Role The Salon Guest Services Manager (Trainee) supports daily salon operations while learning to lead teams and deliver exceptional guest experiences. You'll receive hands‑on training, mentorship from salon leaders, and real-world experience that prepares you for future leadership opportunities within Mango Salon. This role makes a meaningful impact every day-on our guests, our team, and our company.

Requirements

Personable: Friendly, positive, and passionate about serving others
Accountable: Reliable and eager to learn new systems and responsibilities
Organized: Comfortable handling multiple tasks in a dynamic environment
Adaptable & Flexible: Able to work evenings and weekends as required
Motivated: Interested in the beauty industry with a desire for long‑term career growth
Physical Requirements: Ability to stand and walk for 6–8 hours per shift
Ability to lift up to 25 lbs. as needed

Responsibilities

Greet and assist guests with warmth, professionalism, and confidence
Confirm salon services and rebook follow‑up appointments
Process credit card transactions accurately
Learn and use salon management software
Maintain product, service, and promotion knowledge to support guests
Help coordinate the service floor to ensure smooth daily operations
Assist with staff coverage and designer schedules
Support salon leadership with communication and implementation of Mango initiatives
Collaborate with team members across departments to meet guest needs
Learn to lead by example and support team success
Assist with training, coaching, and motivating team members
Anticipate team needs in a fast‑paced environment
Learn and follow Mango systems, processes, and standards