Salon General Manager | Sales /Operations Manager

Drybar Shops•Glendale, AZ

About The Position

Drybar is a national blowout-only salon concept built around one simple idea: focus on one thing and be the best at it. We specialize exclusively in professional blowouts — no cuts, no color — just beautifully styled hair in a fun, elevated, and welcoming environment. Drybar combines exceptional technical execution with an unforgettable client experience. Our shops are fast-paced, team-driven environments powered by our Heart & Soul values, where culture, accountability, and results matter. The Shop Manager is responsible for the overall operations and performance of their assigned shop. This role leads the internal team culture and external client experience, upholds Drybar standards and policies, manages day-to-day business operations, and drives financial results. The Shop Manager sets the tone for the shop, ensuring team morale is strong, standards are upheld, and the Drybar brand is represented with excellence.

Requirements

Passionate about delivering exceptional client experiences
Widely trusted; direct, honest, and professional
Results-oriented and performance-driven
Strong conflict resolution and communication skills
Financially and operationally savvy
Skilled in hiring, coaching, and developing teams
Strong understanding of inventory control and asset protection
Highly organized with excellent time management
Comfortable working in a fast-paced environment
Tuesday–Saturday availability required (flexibility based on business needs)
Evenings, weekends, and variable hours required
Required to work peak holidays (Thanksgiving Eve, Christmas Eve, New Year’s Eve)
Minimum 2 years of management experience in a salon, beauty, or retail environment
Ability to stand for extended periods
Reliable transportation

Nice To Haves

Cosmetology license preferred but not required
Some college preferred

Responsibilities

Lead and inspire the entire shop team, modeling Drybar’s Heart & Soul values
Foster a positive, accountable, high-performance culture
Coach and develop Stylists, Bartenders, and other leadership team members
Identify and develop high-potential talent for future leadership roles (in partnership with other market leadership)
Address team member relations issues promptly and professionally
Promote a strong safety culture
Interview and select high-quality, culture-aligned candidates
Partner with the Shop Educator to ensure effective onboarding and training
Provide real-time coaching to maintain Drybar hair quality and guest experience standards
Set and achieve daily, weekly, and monthly budget goals
Maximize revenue opportunities while controlling expenses
Oversee inventory management and loss prevention
Maintain brand visual standards and shop cleanliness
Meet operational deadlines and reporting requirements
Champion outstanding customer service
Resolve guest concerns with professionalism and brand alignment
Ensure Drybar standards are consistently executed
Grow Drybar awareness within the local trade area
Develop relationships with nearby businesses and community partners
Support local marketing initiatives to accelerate business growth