Salesperson - Porsche

HOEHN MASTER•Carlsbad, CA

1d•$17 - $17•Onsite

About The Position

This position involves selling and leasing new and used vehicles while adhering to dealership standards for gross profit, volume, and customer satisfaction. Key responsibilities include completing sales orders, processing paperwork, and utilizing dealership sales control and follow-up systems, including CRM. The salesperson is expected to participate in manufacturer and dealership training to maintain certification and stay current on industry products and services. The role requires maintaining owner and prospect follow-up systems to foster repeat and referral business, conducting business ethically, and satisfying customer transportation needs. Daily duties include greeting customers, assisting with vehicle selection, explaining product features and benefits, offering test drives, and ensuring a high level of customer satisfaction. The individual must comply with federal, state, and local laws governing retail automobile sales, protect customer information, and set personal income goals. Collaboration with the Sales Manager and Finance Manager is essential, including turning over closed deals with proper paperwork. The salesperson is also responsible for preparing and delivering vehicles, explaining operating features and warranties, introducing customers to the service department, and following up on post-delivery items. Regular review and analysis of daily, weekly, monthly, and yearly actions are required for effective time management and planning. Maintaining a target CSI score, a clean workspace, and a professional appearance are also expected, along with assisting in inventory maintenance tasks.

Requirements

Ability to perform each essential duty satisfactorily
High school graduate
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Manufacturer Training
State Sales License
Valid Driver's License
Must be insurable by Company standards

Nice To Haves

Prior experience in automotive sales

Responsibilities

Sells and delivers a minimum number of vehicles per month
Writes complete sales orders and processes all paperwork in accordance with dealership policies
Utilizes dealership sales control and follow-up systems (CRM)
Participates in Manufacturer and dealership training programs, achieving and maintaining certification levels as directed by management
Keeps up-to-date on new products and services within the industry
Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
Maintains a prospect development system
Conducts business in an ethical and professional manner
Satisfies the transportation needs of vehicle purchasers
Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot in a timely manner
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses
Explains fully product performance, application, and benefits to prospects
Describes all optional equipment available for customer purchase
Offers test drives to all prospects
Follows dealership procedure to obtain proper identification from customer prior to test drive
Exhibits high level of commitment to customer satisfaction
Knows, understands, and complies with the federal, state, and local laws which govern retail automobile sales
Protects prospect and customer information and privacy
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals
Keeps abreast of new products, features, accessories, etc., and their benefits to customers
Knows and understands equity and values, and is able to explain depreciation to the customer
Ensures that the Sales Manager has an opportunity to meet each customer
Turns 100 percent of closed deals to Finance Manager, along with properly completed paperwork (insurance information, trade title, etc.)
Prepares sold vehicles for customer delivery prior to customer arrival
Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork
Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department
Follows up on all post-delivery items and special requests to be sure that all customer expectations are met
Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
Attends sales meetings
Maintains a CSI score at or above the store target
Keeps work space clean
Maintains professional appearance
Assists in inventory maintenance tasks when needed (driving vehicles to prevent brake dust, moving vehicles from storage lots to the main lot, etc.)