Salesforce Technology Architect - FS Insurance

Accenture • New York, NY

4d

About The Position

We Are: Accenture's Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we're the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. We're building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here to find out more about Accenture's Salesforce practice. You Are: A strong Salesforce Service Cloud/Integration Architect with strong leadership skills and a talent for shepherding projects along in a timely and efficient manner so that companies can do more. Communication and relationship-building skills? You have both in spades and you use them to identify requirements, craft solutions, and get clients to green light proposals. You're not daunted by complex problems, thanks to your next-level analytical, organizational, and time-management skills, and you are a great at bringing out the best in team members. The Work: Define the Service Cloud solutions, architecture and design for clients Assess and define new changes according to best design - config vs custom Define data and integration with different downstream and upstream applications including AWS products, databases and Mulesoft services. Design and develop the integrations between AWS connect and Service Cloud Build custom solutions using Apex code Define and develop different solutions to integrate with different applications Work with delivery team in mapping integration and technical requirements to solutions Mentoring more junior team members in business analysis, project management, and Salesforce standard methodologies Experienced in working with and implementing Agentforce products like MIAW, conversational chat AI solutions

Requirements

• A minimum of 10 years of experience in Salesforce Service Cloud integration / architecture either through work at industry participants or consulting to the industry
• A minimum of 3 years of experience in life insurance vertical is required
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years' work experience)

Nice To Haves

• You have experience in Agentforce implementation - Well rounded in both functional and technical aspects of a SaaS/digital engagement
• You have experience with leading Teams - Proven ability to build, manage and foster a team-oriented environment
• You have the knowledge of the life insurance vertical and ability to apply that to solution architecture
• You have exceptional communication and presentation skills
• You are customer oriented and great at building client relationships
• You have the desire to work in a dynamic work environment and be creative within a team
• You have proven ability to work creatively and analytically in a problem-solving environment
• You have excellent leadership and management skills

Responsibilities

• Define the Service Cloud solutions, architecture and design for clients
• Assess and define new changes according to best design - config vs custom
• Define data and integration with different downstream and upstream applications including AWS products, databases and Mulesoft services.
• Design and develop the integrations between AWS connect and Service Cloud
• Build custom solutions using Apex code
• Define and develop different solutions to integrate with different applications
• Work with delivery team in mapping integration and technical requirements to solutions
• Mentoring more junior team members in business analysis, project management, and Salesforce standard methodologies
• Experienced in working with and implementing Agentforce products like MIAW, conversational chat AI solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees