Salesforce Technical Support Specialist

Jobgether

3d • $45,000 - $60,000 • Hybrid

About The Position

In this role, you will provide expert Salesforce support for a growing SaaS platform, helping small business clients optimize their CRM systems and achieve operational efficiency. You will troubleshoot and resolve technical issues, configure Salesforce workflows, and manage customer inquiries via multiple channels. The position offers the opportunity to grow into more technical or client-facing roles while working closely with cross-functional teams to improve system processes and user experiences. You will play a key role in maintaining system integrity, documenting solutions, and contributing to a collaborative knowledge base. Success in this role requires strong problem-solving skills, technical aptitude, and a customer-first mindset in a fast-paced, dynamic environment.

Requirements

• 3+ years of customer service experience, preferably in software or SaaS environments; a bachelor’s degree may substitute for experience.
• Hands-on experience with Salesforce.com, including configuration, workflows, and reporting.
• Strong customer service skills demonstrating responsiveness, professionalism, and clear communication.
• Familiarity with customer support software such as Zendesk.
• Technical aptitude to quickly learn new software and adapt to evolving systems.
• Ability to analyze, prioritize, and execute tasks independently in a fast-paced environment.
• Attention to detail while translating complex technical concepts into simple, user-friendly explanations.
• Collaborative mindset with the ability to share knowledge and work effectively in a team-oriented environment.

Nice To Haves

• Salesforce Lightning experience
• B2B support experience
• HTML editing skills
• Familiarity with the remodeling, contractor, or home improvement industries.

Responsibilities

• Troubleshoot and resolve Salesforce technical issues for clients, ensuring timely and accurate responses.
• Configure and maintain Salesforce features, including workflow, process builder, flows, approval processes, record types, dashboards, and reports.
• Respond to tickets, calls, chats, and emails, prioritizing requests and managing multiple tasks simultaneously.
• Document case details and resolutions thoroughly to enable knowledge sharing and team efficiency.
• Maintain and contribute to a customer knowledge base with clear, actionable guidance.
• Collaborate with team members to develop creative solutions and workarounds for complex problems.
• Support cross-functional teams by providing technical expertise and insights into system improvements.

Benefits

• Flexible work environment – remote, in-office, or hybrid within the United States.
• Competitive base salary: $45,000–$60,000 USD per year, plus potential for bonus.
• Day 1 access to comprehensive health and wellness benefits, including an annual wellness stipend.
• 401(k) with up to 4% match and immediate vesting.
• Flexible and generous paid time off (FTO) policy.
• Employee Stock Purchase Program.
• Opportunities for professional development and growth within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level