EverPro - Salesforce Technical Support Specialist (Remote, US)

Evercommerce•Denver, CO

22h•$45,000 - $60,000•Remote

About The Position

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en We are looking for a Salesforce Technical Support Specialist to focus on our improveit 360 brand. A part of EverPro, our improveit 360 brand offers a business enterprise CRM – a managed package deployed on Salesforce. Our mission is to help remodelers and home improvement professionals be more successful by improving how they attract, service, and engage customers. Our platform automates and streamlines lead management, appointment setting, estimating, sales follow-up, project management, and business intelligence. We are looking for people eager to help drive growth, innovation, and operational excellence. As a Salesforce Technical Support Specialist, you will be a great teammate who is passionate about making a significant impact on a growing company! You are passionate about helping people and solving problems, and you'd love to help small business owners be successful. You're looking for a role with the strong possibility for growth into either a more technical or customer relationship focused role as you learn the products and business operations.

Requirements

3+ years of customer service experience, preferably software; Bachelor’s degree completion is acceptable in place of prior experience, but not required for this role
Experience with Salesforce.com platform
Customer service experience that demonstrates responsiveness and professionalism
Customer service software experience with Zendesk
Self-driven with the ability to effectively prioritize and execute tasks
Ability to listen, ask questions, build consensus and solve ambiguous problems
Extremely strong attention to detail, yet able to explain complex concepts in simple, friendly terms.
Ability to share knowledge and work in a strong team-oriented environment
Technical aptitude to learn software and technology quickly in a fast-changing environment
Resolve issues in a professional manner while working with challenging projects and objectives
Proficient with Office 365
Ability to speak out, take initiative, and challenge the status quo, while also being a true team player. We’re talking energy, integrity, positivity, a hunger for knowledge, and a passion for sharing it.

Nice To Haves

Salesforce Lightning experience
Business-to-business experience in one of the following roles: Account Manager, Technical Support, Software Trainer
Prior experience with Swarm methodology as applied to issue management & resolution
Background in the Remodeling / Contractor / Home Pro Industry
HTML – editing experience

Responsibilities

Troubleshoot and resolve technical issues in Salesforce
Answer questions via tickets, calls, chats and emails
Project manage technical and administrative tasks, all with a sense of prioritization, accuracy and urgency
Salesforce configuration changes including (but not limited to) workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Clearly and thoroughly document details of case requests and resolutions such that other team members can seamlessly understand the case history
Maintain and contribute to our customer knowledge base
Be resourceful while working with team members to devise creative solutions and/or workarounds to challenging issues

Benefits

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

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