Salesforce Technical Lead

Capgemini • Atlanta, GA

6d • $115,000 - $139,992

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Location: Chicago, IL/Atlanta, GA/NYC, NYJob DescriptionJob Responsibilities

Requirements

• 12 years of overall IT experience with 8 years on Salesforce platform
• Strong hands on experience with
• Salesforce Service Cloud Sales Cloud
• Apex Triggers Batch Apex
• Chat CTI
• Lightning Web Components LWC
• Flows Security Model Data Modeling
• Proven experience as Technical Lead or Solution Architect on enterprise Salesforce programs
• Solid understanding of integration architectures CTI Omni Channel and call center platforms
• Experience working in AgileScrum delivery models
• Excellent communication leadership and stakeholder management skills

Responsibilities

• Lead architecture design and end to end solutioning for Salesforce Service Cloud implementations within the call center ecosystem
• Define current and future state architecture including data models integrations security and scalability patterns
• Serve as Design Authority and SME for Salesforce Service Cloud Omni Channel Chat CTI Knowledge and Case Management
• Translate business requirements into scalable secure and high performance technical designs
• Provide hands on leadership in Apex LWC Flows integrations and configuration
• Set and enforce coding standards best practices and governance models
• Review solution designs code and deployments to ensure quality and maintainability
• Mentor and guide onshore and offshore Salesforce developers
• Configure and optimize Service Cloud Console Omni Channel Case Routing Knowledge Chat CTI integrations
• Design and implement high volume real time customer service solutions
• Drive performance optimization governor limit management and security controls
• Design integrations using RESTSOAP APIs middleware MuleSoft and event driven patterns
• Ensure seamless data flow across CRM telephony analytics and downstream systems

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed