Salesforce Tech Lead - Sales and Service

Zelis•Boston, MA

52d•$127,000 - $169,000•Hybrid

About The Position

At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Senior Engineer / Tech Lead - Salesforce Company: Zelis Reports to: VP, Enterprise Applications As a Senior Engineer / Tech Lead supporting our Salesforce Ecosystem, you will serve as a critical design authority within the Enterprise Applications team. This role is not only responsible for leading the technical architecture and solution design for a dedicated Salesforce delivery team (focused on either Sales Cloud or Service Cloud), but also acts as a trusted partner to the business-translating strategic goals into scalable, high-performing technology solutions. You will work closely with product owners, business stakeholders, and cross-functional engineering teams to ensure that Salesforce capabilities are aligned with enterprise objectives. Your leadership will guide the team through complex design decisions, balancing innovation with stability, and ensuring that our Salesforce implementations are robust, secure, and future-ready. This is a high-impact role that requires a blend of deep technical expertise, strong communication skills, and a collaborative mindset. You'll be expected to influence roadmap decisions, advocate for engineering best practices, and proactively identify opportunities to improve business processes through technology.

Requirements

7+ years of experience in software engineering, with at least 3 years focused on Salesforce development and architecture.
Proven experience leading Salesforce implementations for Sales Cloud or Service Cloud.
Strong understanding of Apex, Lightning Components, Flows, and Salesforce APIs.
Experience with CI/CD pipelines, DevOps practices, and agile delivery methodologies.
Excellent communication and stakeholder management skills.

Nice To Haves

Salesforce certifications (e.g., Platform Developer II, Application Architect, Technical Architect) are a plus.

Responsibilities

Lead the technical design and architecture of Salesforce solutions for Sales or Service teams, ensuring scalability, performance, and maintainability.
Build and develop robust, enterprise-grade solutions using Apex, Lightning Components, Flows, and Salesforce APIs-balancing custom development with native platform capabilities.
Translate business requirements into actionable technical deliverables, partnering closely with product managers and stakeholders to ensure alignment with strategic goals.
Own the full development lifecycle: from design and prototyping to implementation, testing, deployment, and support.
Establish and enforce engineering best practices, including code reviews, unit testing, CI/CD pipelines, and documentation standards.
Mentor and guide junior engineers, fostering a culture of technical excellence and continuous learning.
Collaborate across teams to integrate Salesforce with other enterprise systems (e.g., ERP, data platforms), ensuring seamless data flow and user experience.
Proactively identify and resolve technical challenges, including performance bottlenecks, security concerns, and platform limitations.
Stay current with Salesforce platform updates, evaluating new features and recommending adoption strategies where appropriate.

Benefits

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection.
The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

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