Salesforce Lead

QBE•Chicago, IL

7d•Hybrid

About The Position

The purpose of this role is to drive continuous improvements in performance of Salesforce.com at QBE by enhancing in-system usage, processes, data management, and user case queries. This role involves managing a Super User Community, balancing Divisional Business Development initiatives with Global Strategic initiatives, and collaborating with project and non-project teams in a virtual environment.

Requirements

Tertiary Degree or equivalent combination of education and work experience.
ADM 201.
Coaching
Communication
Critical Thinking
Customer Service
Customer Value Management
Intentional collaboration
Managing performance
Problem Solving
Process Improvements
Requirements Analysis
Risk Management
Salesforce (Software)
Sales Performance
Stakeholder Management
Waterfall Model

Nice To Haves

Some partnership management experience.

Responsibilities

Providing effective support for Salesforce.com users on a global platform.
Acting as an initial point of escalation for complex improvement opportunities, and system and process-related problems.
Managing System Change Releases including communicating and training changes to users and stakeholders.
Leading the transition to and delivery of Business Unit reporting and dashboard performance management.
Managing and engaging with the Super User Community to build and maintain strong productive working relationships.
Responsible for improving data quality to enable performance management and business insight.
Providing direct support and coaching to end users, educating and engaging with them in local forums and business meetings.
User management process governance and troubleshooting.

Benefits

Hybrid Working – a mix of working from home and in the office
22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
Competitive 401(k) program with company match up to 8%
Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
Tuition Reimbursement for professional certifications, and continuing education
Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

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