Lead Salesforce Administrator

DigiCert

12d

About The Position

We’re building a modern GTM Systems organization focused on innovation and scalability. As our Lead Salesforce Administrator, you’ll be the technical leader for Salesforce within our GTM ecosystem — setting standards, driving best practices, and delivering high-quality solutions across Sales, Service, Revenue, and Experience Cloud. This is a hands-on technical leadership role. You’ll own complex configurations, mentor other admins, and partner with the Director, GTM Systems on roadmap execution and governance. You’ll also influence architecture decisions and ensure our Salesforce platform is reliable, scalable, and optimized for global operations.

Requirements

5+ years of Salesforce administration experience
Advanced configuration skills (Flows, automation, data model)
Strong expertise in CPQ/Revenue Cloud and quoting processes
Familiarity with Service Cloud and Experience Cloud
Ability to mentor admins and lead technical delivery
A product mindset: systems thinking, process thinking, outcome thinking

Nice To Haves

Salesforce certifications (e.g., Advanced Administrator, Application Architect, System Architect, or equivalent)
Familiarity with GTM SaaS tools like Eloqua, LeanData, Jira, and Confluence

Responsibilities

Serve as the technical lead for Salesforce configuration and automation
Establish and enforce best practices for Flows, validation rules, and automation
Review and approve admin work for quality and scalability
Configure and maintain Sales Cloud, Service Cloud, Revenue Cloud (CPQ), and Experience Cloud
Own end-to-end technical delivery: design, build, test, deploy, maintain
Troubleshoot and resolve complex issues across quoting, contracting, and case management
Provide input into architecture and roadmap decisions
Collaborate on integrations with GTM tools (Outreach, Gong, LeanData, ZoomInfo)
Maintain documentation and governance standards