Salesforce Solution Architect, Technical Analyst (Remote)

Access Telecare • Dallas, TX

1d • Remote

About The Position

Access TeleCare is redefining how hospitals and health systems deliver behavioral health care—closing access gaps, improving patient outcomes, and supporting overburdened clinical teams through best-in-class telemedicine solutions. As the nation’s largest provider of telemedicine technology and acute clinical services, our Telemed IQ platform enables life-saving care across behavioral health, psychiatry, and beyond. We are proud to be the first acute telemedicine provider to earn and continuously maintain The Joint Commission’s Gold Seal of Approval. We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out. The Opportunity Reporting to the Director of Salesforce / CRM Platform, the Salesforce Solution Architect, Technical Analyst is responsible for solving complex business and technology problems. Working in conjunction with architects, developers, and business partners, the Salesforce Solution Architect, Technical Analyst will develop technical solutions in the company’s Salesforce org to meet the company’s business requirements and growth objectives. The Salesforce Solution Architect, Technical Analyst understands, documents, and recommends complex solutions within Salesforce with an adept understanding of third-party system interactions. They will be able to quickly familiarize themselves with the existing configurations and automations, confidently add and modify functionality, and analyze upstream and downstream impacts. While an understanding of Apex, LWC, and integration methodologies is important, this person is not expected to write code. The Salesforce Solution Architect, Technical Analyst will also leverage their knowledge of automation technologies such as RPA and AI to create comprehensive solutions that extend beyond the Salesforce platform. This is a dynamic role where they will design Salesforce applications, add-on functionality, and backward compatible enhancements to existing functionality in a highly complex org. The Salesforce Solution Architect, Technical Analyst work includes both innovation and optimization initiatives that will transform the clinical and operational provision of care via telemedicine.

Requirements

• Bachelor’s Degree in Technical Management, Computer Science, Engineering or related field, or equivalent work experience
• Minimum of 7 years of CRM experience, minimum 9 years Salesforce platform preferred
• Salesforce platform experience, including Sales Cloud, Service Cloud, Field Service, Experience Cloud, and common AppExchange solutions
• Hands-on administration and configuration experience using the Salesforce declarative application administration interface
• Experience with RPA and AI highly preferred
• Knowledge of Salesforce Field Service
• Knowledge of integrations, 3rd party integration tools, ETL with Salesforce
• Knowledge of Object-Oriented Analysis and Design, database design and software development lifecycle
• Ability to perform automated testing and write unit tests
• Problem-solving skills with proven ability to work cross-functionally either on a team or as an individual contributor
• Proven ability to develop and optimize integrated business processes across disparate systems
• Familiarity with agile software delivery methodologies and tools
• Knowledge of modern CRM DevOps best practices
• Experience with Copado
• Experience in cloud platforms and applications, and experience implementing and integrating at enterprise-scale
• Working knowledge of data analytics platforms (Tableau)
• Excellent written, presentation and verbal communications skills
• Ability to thrive in a high growth, fast-paced organization and 100% Remote based environment
• Must be able to remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration

Nice To Haves

• Master’s degree in computer science / engineering or related field
• Certified Salesforce Administrator
• Preferred: Certified Salesforce Field Service Consultant, Service Cloud Consultant, Sales Cloud Consultant, Platform Developer I, Application Architect, or Certified Salesforce Technical Architect
• Past experience in healthcare a plus

Responsibilities

• Translate clinical and operational requirements into successful technical implementations aligned with company strategy that best leverage the Salesforce platform
• Participate in technical design sessions, develop technical solution documentation aligned with the business objectives
• Analyze business processes, document requirements, and effectively present options, considerations, and solutions to stakeholders
• Leverage experience with native Salesforce and third-party automation tools. Collaborate with internal resources to leverage automation tools such as RPA and AI to supplement Salesforce functionality and integrations
• Work with internal and contractor resources to ensure clarity in requirements and validate the delivery of requests is aligned with their vision
• Configure solutions, fields, objects, and declarative automations on Salesforce platform
• Design and execute test plans to ensure quality delivery
• Follow SDLC standards and participate in design reviews during projects to ensure appropriate patterns are followed
• Estimate the level of effort to implement a solution based on business requirements and provide work breakdown structures for assigned tasks
• Absorb new product and technical capabilities from Salesforce during new product releases and acquisitions
• Provide excellent customer service to meet or exceed expectations during launch or migration
• Document technical solutions and translate those solutions into consumable assets for non-technical stakeholders
• Stay current with evolving Salesforce features and offerings
• Contribute to technology team initiatives and assist with other relevant projects as assigned
• Assist with user support tickets, work with AppExchange products, perform technical troubleshooting, perform testing and QA Coordination with contractor resources including creation of requirements documents, technical specifications, validation of functionality built by contractor resources, and communication about required changes
• Other duties as assigned

Benefits

• Fully remote work environment
• Comprehensive benefits — health, dental, vision, life, and 401(k)
• Flexible vacation and wellness days — we value performance and balance
• Culture of ownership, transparency, and results — where the best ideas rise
• Directly impact patient access to behavioral health care nationwide
• Lead growth for one of the most critical and rapidly expanding areas in healthcare
• Partner with health systems to address workforce shortages and rising demand
• Shape the future of tele-behavioral health at scale

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees