Salesforce Service Cloud - Solution Architect

ADP • Roseland, NJ

6d • Hybrid

About The Position

ADP is hiring a Salesforce Service Cloud - Solution Architect Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day? Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging? Well, this may be the role for you. Ready to design what's next? In this role, you will work alongside a team of friendly, passionate, and creative Solution Architects, product managers and developers to bring our products to the market. You will create elegant solution designs for our Salesforce CRM, based on business requirements that drive expected outcomes to improve the experience for our clients and our associates. You'll make our CRM easier to use and help our clients stay compliant, manage costs, and save time. We're looking for someone who excels when no two days are the same. Integrity, resilience, and pushing the boundaries are must-haves in this job. Whether you're in meetings with clients or sales, service, developers, or design, you'll be the guiding voice that helps create and establish product roadmap. You stay close to market trends, anticipate our customers' next questions, and bring new ideas into the mix. You love evangelizing about your product and communicate with confidence. Still, you also have the experience to take your product into the marketplace and position it competitively for maximum financial impact. You've worked with Agile teams and understand product delivery cycles and how to satisfy a diverse group of global stakeholders. You communicate progress to them and provide great products using agile methodology. From concept to code, your voice will influence project success. As part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry. Like what you see? Apply now! Learn more about ADP at tech.adp.com/careers

Requirements

• 8+ years of Technical Solution Design Experience.
• Experience deploying and maintaining cloud-based Salesforce CRM solutions- Service Cloud and Slack with hands-on involvement in the technical design of the capabilities to deliver products to market in an Agile environment (Experience Cloud is a plus)
• Well versed in Salesforce product strategy, development, design, and rollout, with a penchant for user experience.
• You are skilled at breaking down complex subject matters for non-technical audiences, clearly explaining ideas, creating compelling arguments, and delivering visual and verbal information for maximum impact.
• You focus on data driven decision making, are empathetic to client needs, can bridge the gap between business needs and technical possibilities and can drive to closure in an environment where there are many competing priorities.
• You can think both large and small, building capabilities that can be used across the entire organization as well as designing for the uniqueness of each individual associate.

Nice To Haves

• Bachelors degree or equivalent
• Experience with delivering A.I.-powered solutions for customer service and/or sales at an enterprise scale is a plus
• Experience in Human Capital Management is a plus.

Responsibilities

• Scrums. You'll start each day working with teams to understand responsibilities, identify any issues, and communicate priorities. You are a key member of the team, helping bridge the technical requirements between product management and development.
• Feature Design. You'll lead feature design to bring the art of the possible to life. You're always learning and researching new industry trends to make our products better. You'll incorporate what makes sense for our clients and associates, the market and ADP's goals into your features.
• Relationships. You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You'll collaborate across multiple teams with developers, product managers, other solution architects, and UX teams, to name some, to continually drive innovation and make the product the best it can be.
• Measurement. You will measure, monitor and report feature and capability metrics and business outcomes.
• Variety of work. There is no typical day. You could be working on feature design, new features, product enhancements or business improvements. Best part? You'll get to see those ideas come to life.
• Presentations. You'll speak to internal and external stakeholders to communicate and defend ideas while answering critical questions.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees