Salesforce Service Cloud Architect

Capgemini • Seattle, WA

7d

About The Position

We are seeking an experienced Salesforce Service Cloud Architect to lead the design, architecture, and implementation of scalable, high performing Salesforce solutions. The ideal candidate will bring deep expertise in Service Cloud, Experience Cloud, and integration patterns—along with strong knowledge of ServiceNow—to align technical designs with business goals. This role will serve as the technical authority for Salesforce architecture across the organization, ensuring that solutions are robust, secure, and strategically aligned.

Requirements

• Minimum 5 years of Salesforce implementation experience as a Solutions Architect.
• Strong hands on expertise with Service Cloud and Experience Cloud.
• Experience working with ServiceNow and integrating it with Salesforce.
• Proven experience aligning Salesforce technologies with business strategies and technical requirements.
• Strong background in gathering technical and business requirements and translating them into scalable Salesforce solutions.
• Deep understanding of Salesforce platform architecture, including: Data modeling; Security and access control; Environment and release management; DevOps processes; Integration patterns; Analytics and reporting & Product roadmap considerations
• Demonstrated leadership in architectural governance, design reviews, and quality assurance.
• Excellent communication, documentation, and stakeholder management skills.

Nice To Haves

• Salesforce certifications such as: o Certified Application Architecto Certified System Architecto Service Cloud Consultanto Experience Cloud Consultanto Integration Architect
• Experience with Revenue Cloud (nice to have).
• Background working in complex enterprise environments.

Responsibilities

• Lead end to end Salesforce architecture including data model, security, integrations, analytics, DevOps, and environment strategy.
• Design Service Cloud and Experience Cloud solutions that are scalable, secure, and high performing.
• Create High-Level Designs (HLDs) and documentation based on business requirements for Service and Support, export control data, and Revenue Cloud (as needed).
• Oversee and review Low-Level Design (LLD) documentation for Salesforce enhancements.
• Perform technical and business requirements gathering and translate needs into Salesforce solutions.
• Align Salesforce solutions with business goals and technical requirements.
• Lead governance processes for Salesforce design, architecture, and quality assurance.
• Collaborate with cross functional teams, product owners, and stakeholders to ensure solution alignment.
• Analyze and evaluate when third party solutions are needed to complement Salesforce.
• Support integration strategies between Salesforce and ServiceNow.
• Ensure compliance with Salesforce best practices, architectural principles, and technical standards.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed