Salesforce Service Cloud Lead Developer (Onshore)

Ness Digital Engineering•New York, NY

23d

About The Position

We are seeking a highly skilled and experienced Salesforce Service Cloud Lead Developer to join our dynamic team. The ideal candidate will have a proven track record of designing, developing, and implementing robust solutions on the Salesforce Service Cloud platform. With over 7 years of hands-on experience, you will be the technical subject matter expert for our Service Cloud instance, driving innovation and ensuring the platform meets the evolving needs of our customer service organization. You will lead development efforts, from conception to deployment, and play a critical role in the full lifecycle implementation of new Service Cloud features and enhancements.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 7+ years of professional Salesforce development experience.
Strong, hands-on expertise in Salesforce Service Cloud, including a deep understanding of its architecture, data model, and capabilities.
Proven experience with at least one full lifecycle implementation of Salesforce Service Cloud.
Proficiency in Apex (classes, triggers, batch jobs, asynchronous Apex) and Lightning Web Components (LWC).
Hands-on experience with Email-to-Case and Omni-Channel setup and customization.
Solid understanding of Salesforce best practices, governor limits, and security models.
Experience with Salesforce DX, version control (e.g., Git), and CI/CD deployment processes.
Excellent problem-solving, analytical, and communication skills.

Nice To Haves

Salesforce Certified Service Cloud Consultant.
Salesforce Certified Platform Developer I & II.
Experience in an Agile/Scrum development environment.

Responsibilities

Lead a team of Salesforce developers and administrators to design and implement scalable, high-performance solutions on the Service Cloud platform.
Serve as the technical lead for the full lifecycle implementation of Service Cloud projects, from requirements gathering and solution design to development, testing, and deployment.
Develop custom solutions using Apex, Visualforce, and Lightning Web Components (LWC) to extend and customize Service Cloud functionality.
Configure and manage core Service Cloud features, including Case Management, Email-to-Case, Web-to-Case, Knowledge Base, and Omni-Channel.
Design and build complex integrations between Salesforce and other internal/external systems using REST/SOAP APIs.
Mentor junior developers, providing technical guidance, code reviews, and promoting best practices in Salesforce development.
Collaborate with business stakeholders, project managers, and business analysts to understand requirements and translate them into technical solutions.
Stay current with the latest Salesforce releases and technologies, and recommend improvements to optimize our Service Cloud implementation.
Troubleshoot and resolve complex technical issues, ensuring the stability and performance of the platform.