Salesforce Scrum Master

Keybank National Association•Albany, NY

56d•$79,000 - $146,000

About The Position

We're backfilling a highâimpact Scrum Master who helped our Salesforce/nCino Commercial Bank program deliver consistent, wellâtracked increments across Commercial Onboarding , Service Cloud, and DocuSign integration workstreams. You will coach one to two squads, drive Agile ceremonies, and ensure delivery hygiene across sprints and Program Increments-keeping Jira/Jira Align clean and partner teams unblocked-while aligning time, scope, and change in EPPIC.

Requirements

Proven Scrum Master (2-5+ years) in productâcentric delivery, ideally within Salesforce ecosystems or adjacent onboarding/servicing platforms. Evidence of driving cadence across squads and PIs.
Handsâon with Jira and Jira Align-able to keep hierarchies clean and guide teams to close sprints accurately before fiscal/PI deadlines.
Working knowledge of EPPIC processes-timesheet cycles, fiscal month/quarter close expectations, and how to initiate/document EPPIC Change Requests.
Strong facilitation, coaching, and stakeholder management across Product, Engineering, QA and Operations.
Works autonomously and demonstrates solid Key leadership competencies;
Organized, leads cross functional team members towards common outcomes and execution
Demonstrates strong critical thinking and problem solving skills to analyze & solve complex problems; takes initiative to facilitate planning and execute as assigned; Ensures the tracking and reporting of daily activities; meets project budget, schedule, scope & risk targets
Understands business model and project (sprint?) impact to business strategy
Possess strong written, verbal, and presentation facilitator skills
Ability to effectively communicate project (sprint?) future state vision and impact to business strategy
Assesses and may coach team members to both strengths and developmental needs; fosters and encourages open & honest feedback; learns from feedback (setbacks, mistakes) to drive personal improvement
Identifies and assesses risks & issues; performs impact analysis and prioritization;
manages identified risks & issues to resolution by removing impediments that prevent team from completing the work negotiated for a given sprint; provides effective reporting of impact and status
3+ years of scrum master delivery experience, including additional 2+ years of agile project experience
Bachelor's Degree or equivalent work experience
Certified Scrum Master (CSM) Certification plus 3 years of experience

Nice To Haves

Experience with nCino/Salesforce delivery in commercial onboarding & servicing; familiarity with Hogan concepts helpful.
Comfortable curating release calendars and coordinating change windows across multiple squads.
Background in banking/fintech onboarding flows (e.g., DDA opening, specialty accounts, DocuSign envelopes).
Certifications: CSM/PSM, SAFe SSM, or equivalent.
Certified Scrum Professional (CSP) Certification preferred

Responsibilities

Coach & facilitate: Run daily scrums, sprint planning, reviews, and retros; reinforce Definition of Ready/Done; elevate impediments early and drive to resolution with POs, Tech Leads and external teams.
Plan & deliver predictably: Partner with Product Owners to maintain healthy backlogs; help teams craft sprint goals connected to PI objectives; orchestrate demo readiness and support PI readouts.
Own delivery hygiene: Maintain clean Jira/Jira Align hierarchies (Story→Feature→Initiative), accurate story points and statuses, and sprint closeouts that withstand fiscal/PI cutovers.
Shepherd release flow: Align sprint outcomes to the Salesforce COE release calendar; coordinate cut dates; socialize change risk/lead times across COS workstreams.
EPPIC stewardship: Ensure timely and accurate timesheets, help leaders with periodâend completeness checks, and raise EPPIC Project Change Requests (CRs) when scope/schedule designations need updates.
Crossâteam unblocking: Coordinate with enterprise platforms (e.g., Hogan, Commercial Digital) and partner squads when dependencies or data/process gates impede COS squads.
Continuous improvement: Share meaningful metrics; facilitate retros that lead to measurable experiments; advocate for team health and sustainable pace.

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