Salesforce Program Manager

Cherokee Federal

14h•$160 - $200

About The Position

As required by our governmental client, this position requires being a US Citizen AND an active Public Trust clearance or the ability to obtain this clearance HESFP LLC is seeking a highly experienced and skilled Salesforce Program Manager to lead and oversee the successful implementation and management of an enterprise Salesforce program. The Salesforce Program Manager will be responsible for driving program strategy, managing stakeholders, and ensuring the delivery of high-quality solutions that align with business objectives. Compensation & Benefits: Estimated Starting Salary Range for Salesforce Program Manager: $160-200K Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Requirements

Bachelor's degree in Computer Science, Business Administration, or a related field. A Master's degree is preferred.
Minimum of eleven (11) years of general work experience.
Minimum of five (5) years experience leading enterprise Salesforce projects and IT Management experience, focusing on Agile projects and PMP or equivalent certification.
Will have at least two (2) years of specialized experience in leading IT DevSecOps projects managing over 15 people on multiple Agile teams.
Will have > (3) years of experience in business process analysis and change management.
Must be a U.S. Citizen
Must have the ability to obtain and maintain a Public Trust clearance if needed
Maintain Salesforce certifications; Seek to earn additional certifications for Salesforce
Strong background in Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Community Cloud, and a solid understanding of Salesforce best practices and industry standards.
Proven track record of successfully managing and delivering complex Salesforce programs on time and within budget.
Extensive experience in project management methodologies, tools, and techniques, with the ability to effectively plan, execute, and control projects.
Excellent leadership and communication skills, with the ability to influence and motivate teams, build relationships, and effectively communicate with stakeholders at all levels.
Strong analytical and problem-solving skills, with the ability to think strategically and make sound decisions in complex situations.
Experience working in Agile or Scrum methodologies is required.
Must reside in the Washington DC metropolitan area
Must pass pre-employment qualifications of Cherokee Federal

Nice To Haves

Preferred public sector experience or multiple Salesforce project implementation experience
Salesforce certifications (e.g., Salesforce Administrator, Salesforce Certified Sales Cloud Consultant) are highly desirable.

Responsibilities

Lead the planning, execution, and delivery of a complex Salesforce program, ensuring it is completed on time, within budget, and meets business requirements.
Define program scope, goals, and deliverables, and establish project plans, timelines, and milestones.
Collaborate with key stakeholders, including business leaders, executives, and technical teams, to gather requirements, align program objectives, and manage expectations.
Develop and maintain program documentation, including project charters, status reports, and risk management plans.
Manage and coordinate cross-functional teams, including developers, administrators, and business analysts, to ensure effective collaboration and resource allocation.
Monitor program progress, identify and mitigate risks, and resolve issues to ensure successful delivery.
Track and report on program metrics, providing regular updates to stakeholders and senior management.
Serve as the primary point of contact for program-related communication, facilitating effective and transparent communication across all stakeholders.
Stay current with Salesforce best practices, industry trends, and new features, assessing their potential impact on program objectives and making recommendations accordingly.
Provide leadership, mentorship, and guidance to project teams, fostering a collaborative and results-oriented work environment.
Drive continuous improvement initiatives, identifying opportunities to optimize processes, increase efficiency, and enhance program delivery.
Performs other job-related duties as assigned