Salesforce Product Owner - TG-2

TopGolf•Dallas, TX

57d•Onsite

About The Position

Topgolf is seeking a Product Owner (Salesforce) to drive the evolution of our event sales technology ecosystem. This role sits within the Sales Systems team and is responsible for enhancing the Salesforce-powered sales experience through ideation, design, and collaboration with development teams. As the Product Owner, you will combine Salesforce expertise with strong business acumen to simplify processes, improve efficiency, and deliver value to sales and events teams. You will work closely with stakeholders to define requirements, manage the product backlog, and guide cross-functional teams to deliver scalable, impactful solutions. The ideal candidate will have a strong technical background and hands-on Salesforce experience across Sales Cloud, CPQ and Service Cloud, coupled with the ability to translate business needs into clear product direction.

Requirements

BS/MS in Information Systems, Computer Science, or related technical field, or equivalent practical experience.
5-7 years of experience as a Salesforce Product Owner / Technical Product Manager, delivering solutions in an Agile environment.
Strong understanding of sales and marketing processes, including opportunity management, quoting, pricing, and CPQ workflows.
Hands-on experience with Salesforce configuration and administration.
Strong knowledge of Salesforce core objects, workflows, reporting, and dashboards.
Ability to collaborate with distributed development teams and manage solution delivery in a Salesforce environment.
Demonstrated experience in managing cross-functional projects, tracking milestones and ensuring timely delivery of technology solutions.
Excellent communication, presentation, and interpersonal skills.
Collaborative, team-oriented approach with a positive, proactive attitude.
Willingness to work onsite 4 days/week at Topgolf's Dallas Corporate Office.

Nice To Haves

Strong analytical and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience working with offshore developers and QA teams.
Detail-oriented with excellent organizational skills.
Comfortable translating technical solutions into business terms.
Salesforce Administrator Certification (or higher).
Experience managing Salesforce projects in large, complex, global environments.
Solid understanding of integrations, database concepts, and service-oriented architectures.
Exposure to Salesforce marketing cloud
Familiarity with Agile/Scrum practices and tools (e.g., JIRA, Confluence).
Excellent documentation skills with the ability to create clear, user-friendly content.
Passion for technology and continuous learning.

Responsibilities

Partner with sales, operations, marketing, and other stakeholders to identify business requirements and opportunities for system improvements.
Lead end-end process of documenting, building requirements for new or enhanced Salesforce features gaining alignment across stakeholders, and ensuring timeliness of deliverables cross-functionally.
Own and maintain the roadmap, product backlog; write clear product requirements, epics, and user stories with well-defined acceptance criteria.
Lead feature kickoffs and facilitate technical and design discussions (including APIs and integrations) ensuring each initiative is assessed for business priority maximizing impact and resource allocation.
Collaborate with engineering, design, and QA to ensure high-quality, timely delivery of features.
Define release plans, manage expectations, and ensure delivery aligns with business value.
Support QA strategy and test coverage, including automation pipeline development.
Drive and support User Acceptance Testing (UAT), coordinating with business partners to ensure readiness.
Assist in triaging, tracking, and resolving critical issues, including root cause analysis, next-phase solutions, and mapping ongoing maintenance for stability.
Stay current on Salesforce platform capabilities, industry trends, and emerging technologies.